Jessica Wilcoxson
Howe,TX
Summary
Determined professional with an engaging personality displaying a courteous attitude to both employees and customers. Committed to providing a high level of service and for finding ways to improve processes.
Overview
11
11
years of professional experience
Work History
Rural Carrier
United States Postal Service
09.2016 - Current
- Handled sensitive materials responsibly, ensuring confidentiality of customer information at all times.
- Pleasantly greeted and engaged customers, assisting with any mail-related issues.
- Maintained records on customers with mail forwarding and change of address requests.
- Provided excellent customer service, addressing concerns and resolving issues promptly.
- Delivered mail along established route in rural areas.
Adoption Counselor
San Antonio Pets - Alive
03.2014 - 06.2015
- Assessed behavior and adoptability of animals available for adoption.
- Communicated to customers advice based upon information collected.
- Provided ongoing support to adoptive families by offering counseling and guidance during adjustment period.
Secretary
Brock Electrical Services
06.2013 - 05.2014
- Responsible for physical delivery of invoices, billing, and other day to day paperwork from technicians to field 'parent company.'
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Created and updated records and files to maintain document compliance.
Education
Associate of Science - Biology
Northern Wyoming Community College
Gillette, WY05.2007
Skills
- Professional relationship with customers
- Vehicle Maintenance
- Weather Preparedness
- Mail-sorting and delivery sequence
- Package Arrangement
- Efficient Delivery
Timeline
Rural Carrier
United States Postal Service
09.2016 - Current
Adoption Counselor
San Antonio Pets - Alive
03.2014 - 06.2015
Secretary
Brock Electrical Services
06.2013 - 05.2014
Associate of Science - Biology
Northern Wyoming Community College
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