Jessica Willbanks
Toney,AL
Summary
Dynamic TMS Lead Tech at TMS Huntsville, recognized for exceptional productivity and leadership. Expert in Transcranial Magnetic Stimulation, I fostered patient relationships and ensured compliance with treatment protocols. My commitment to high-quality customer service and team collaboration drove performance improvements, enhancing overall patient care and team efficiency.
Overview
5
5
years of professional experience
Work History
TMS Lead Tech
TMS Huntsville
5151 Research Dr NW, Huntsville, AL 35805
11.2021 - 09.2023
- Scheduled and delegated work to team of techs.
- Recognized as a top performer among peers due to outstanding productivity levels, knowledge of Transcranial Magnetic Stimulation, & was always commitment to excellence.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications from the doctors treatment plans for each patient.
- Managed team performance by training, mentoring, and motivating current or new employees.
- Established strong relationships with patients by consistently providing high-quality service and addressing concerns promptly. Being an open ear to those who struggle with anxiety and depression everyday in hopes that it’s less paralyzing.
- Implemented the correct protocols for each patient as each one of them was different.
- Documented a daily note on each patient after every treatment, showing complex tasks, and enabling efficient knowledge transfer between team members.
- Delivered a Transcranial Magnetic Stimulation treatment on patients by placing a magnet on the head, particularly in a place that was measured and mapped out between the Doctor and I.
Lead Front Desk Receptionist
Alabama Children’s Clinic
333 Whitesport Dr SW Ste 104, Huntsville, AL 35801
01.2019 - 05.2023
- Trained new receptionists in company policies, software usage, and standard operating procedures to ensure consistency in service quality.
- Provided ongoing mentoring and coaching to junior team members, enabling their skill sets to grow and contribute positively towards successful departmental outcomes.
- Maintained accurate records of guest information, reservations, billing details, and special requests to ensure smooth communication between departments.
- Streamlined check-in and check-out processes for improved guest experience and increased staff efficiency.
- Managed inventory of office supplies and promotional materials to maintain an organized work environment while reducing costs.
- Answered multiple phone lines while providing excellent customer service.
Production Team Member
T-H Marine Supplies Inc
200 Finney Dr. SW, Huntsville, AL 35824
05.2021 - 10.2021
- Cross-trained in multiple positions to offer skilled assistance with different parts of production line.
- Met or exceeded daily production goals through diligent work ethic and effective teamwork strategies.
- Loaded and unloaded materials and assemblies.
- Collaborated with team members to assemble high-quality products on time, meeting customer specifications.
- Optimized workflow by organizing workstations for increased productivity and reduced downtime.
Education
Sparkman High School
2616 Jeff Rd, Harvest, AL 3574905.2012
Skills
High quality customer service
Social Media
Writing
Collaboration
Brainstorming
creativity
Leadership
Patience
Customer Engagement
Accountability
Timeline
TMS Lead Tech
TMS Huntsville
11.2021 - 09.2023
Production Team Member
T-H Marine Supplies Inc
05.2021 - 10.2021
Lead Front Desk Receptionist
Alabama Children’s Clinic
01.2019 - 05.2023
Sparkman High School