Jessica Willett
Corpus Christi,TX
Summary
Proven leader and efficient manager at Splashway Family Waterpark, proficient in operations management and team leadership. Excelled in staff management, resolving conflicts, and enhancing team performance through effective communication and time management. Achieved significant improvements in operational efficiency and customer service, demonstrating a strong ability to meet complex challenges head-on.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
P.F. Chang's China Bistro
12.2024 - Current
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Served food and beverages promptly with focused attention to customer needs.
Cafe Cabana Manager
Splashway Family Waterpark
05.2021 - 08.2024
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
Education
Business
Texas A&M University
Corpus Christi, TXHigh School Diploma -
Hallettsville High School
Hallettsville, TX05.2024
Skills
- Time Management
- Staff Management
- Complex Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Communication Skills
- Negotiation
- Cash Handling
Certification
- CPR Certified
Timeline
Server
P.F. Chang's China Bistro
12.2024 - Current
Cafe Cabana Manager
Splashway Family Waterpark
05.2021 - 08.2024
High School Diploma -
Hallettsville High School
Business
Texas A&M University