Lindsey Hayes
Mesa,Arizona
Summary
Dynamic Payroll and Tax Specialist with 8 years of experience, including significant contributions at P.F. Chang's. Proven expertise in ADP Workforce Now and multi-state tax compliance, driving over $200K in savings through innovative audits. Exceptional relationship management skills foster strong client and employee connections, ensuring accurate payroll processing and outstanding service delivery.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Payroll and Tax Specialist
P.F. Chang's China Bistro, Inc.
02.2023 - Current
- Payroll Processing (Workday) - Weekly & Biweekly payroll cycles grossing $30-35 million monthly
- Process on cycle and off cycle payrolls including final pays, tips, time keeping, benefit deduction adjustments, garnishments, relocation/Bonus pays
- Auditing, creating, and distributing Workday & Ceridian Reports
- Processing vendor/integration files to and from Workday and loading EIBs for mass changes
- Testing updates & changes in Sandbox and production to ensure accuracy
- Accounting reconciliation to ensure labor is charged to correct cost centers
- Employee relations - Manage multi-unit (200+ locations) employee inquiries regarding pay, tax, and tip issues with a high level of professionalism and relationship management to develop strong working relationships with those I'm supporting
- Payroll Taxes (Ceridian Dayforce) - Managing accurate and timely tax deposits, Monthly and quarterly tax reconciliations, resolving agency notices with Ceridian and the agencies directly, filing and processing amendments, W2/W2C processing, multistate tax compliance including Locals (45+ states), maintain tax setups within Workday and Ceridian Dayforce, uncollected tip reporting to tax agencies
- Created new Audits which have resulted in over 200k saved in taxes, penalties, and interest during the last 18 months
Payroll Client Services Manager
ADP
06.2021 - 12.2022
- Payroll Escalations- During my time in this role, I was the Escalation point of contact for our senior management team
- I would review, filter, and assign all payroll related escalations and act as a project manager to ensure they were resolved quickly and accurately
- I handled requests such as incorrect pay, tax agency notices, amendment issues, time and labor calculations such as FLSA, Overtime issues
- My team would resolve between 500-600 cases per month with a low re-open rate because of our detailed auditing process
- Team Leadership- Managed a team of 8-10 Payroll Client Service Specialists that supported a client base of over 11,000 clients in ADP's Mid-market
- Full employee lifecycle experience
- Recruited, interviewed, hired all associates on my team as well as performance managed, coached, and mentored tenured employees
- As a payroll manager at ADP, I hired 23 associated, terminated 5, coached 35-40, and mentored 3
Payroll Service Support Specialist 2
ADP
06.2018 - 06.2021
- Technical Expert in ADP Workforce now and provided tier 2-3 level support for client support specialists
- Troubleshooted and solved system issues and created work arounds within ADP Workforce now to allow for client's accurate payroll processing
- Drove knowledge and performance by creating and delivering training to new hires as well as level 2 & 3 associates
- Served as a team leader for technical escalations and as a partner to senior leadership
- Created succession planning for Service Support roles to allow for smooth transitions to higher level roles
Payroll Client Service Specialist
ADP
02.2017 - 06.2018
- Assisted clients in processing their payroll for my book of business
- Took Inbound calls and maintained 90+ NPS Transactional Surveys
- Promoted to resolution team in January 2018 to assist with client appointments and escalated issues involving pay and time/labor issues, benefit deductions, ESPP Programs, Bonus payouts, Vac/Sick accruals, and overtime calculations
Education
B.S - BUSINESS MANAGEMENT
Northern Arizona University
05.2016
B.S - MARKETING
Northern Arizona University
05.2016
Skills
- ADP Workforce Now- 6 Yrs
- Workday HCM - 2 Yrs
- Ceridian Dayforce Tax - 2 Yrs
- Microsoft 365 - 12 yrs
- ADP Smart Compliance - 6 yrs
- HRIS maintenance- 8 yrs
- Payroll experience - 8 yrs
- Multi-Unit experience - 2 yrs at 200 locations
- Multi-state and local tax experience- 8 yrs
- Restaurant and Tip experience - 8 yrs
Certification
FPC, Fundamental Payroll Certification
Timeline
Payroll and Tax Specialist
P.F. Chang's China Bistro, Inc.
02.2023 - Current
Payroll Client Services Manager
ADP
06.2021 - 12.2022
Payroll Service Support Specialist 2
ADP
06.2018 - 06.2021
Payroll Client Service Specialist
ADP
02.2017 - 06.2018
B.S - BUSINESS MANAGEMENT
Northern Arizona University
B.S - MARKETING
Northern Arizona University
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