Jessica Williams

• Kept building entryway glass clean and polished for professional presentation.
• Engaged with guests on room requirements and amenities to promote overall satisfaction.
• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.

• Resolved escalated concerns using professionalism and understanding of facets of issue.
• Reviewed financial accounts for accuracy and resolved discrepancies.
• Explained services and products to customers in friendly and engaging way.
• Trained and developed personnel to improve safety, employee relations and resolve any type of issues.
• Delivered training for staff development, change management and materials, process and technical controls.

Daily Activities for two beautiful boys, along with any household responsibilities