Jessica Williams
Fort Pierce
Summary
Dedicated and results-driven sales professional with a natural ability to build rapport and close deals. Skilled in understanding customer needs and leveraging CRM software to optimize sales performance. Committed to driving revenue growth and delivering exceptional customer experiences. Results-focused Sales Representative with a proven track record of identifying and converting leads into loyal customers. Adept at communicating effectively, understanding client needs, and consistently meeting or exceeding sales targets. Recognized for innovative approaches to achieving sales, revenue, and profit goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Success Specialist
Humana
01.2024 - Current
- Conducted regular account reviews to assess client status, identify opportunities, and ensure continued success.
- Collaborated with cross-functional teams to advocate for customer needs and drive product improvements.
- Implemented process improvements that resulted in increased efficiency within the Customer Success team.
- Enhanced team collaboration, sharing best practices and working together to resolve complex issues.
Real Estate Agent
Fathom Realty
12.2023 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
Sales Operations Associate
United Healthcare
12.2022 - 12.2023
- Mentored junior team members on best practices in insurance operations, fostering a collaborative environment where colleagues could learn from one another.
- Oversaw timely completion of all licensed requirements for contracting Sales Agents with appropriate insurance carriers
- Implemented effective training programs for new hires, resulting in improved productivity and performance.
- Collaborated with cross-functional teams to develop innovative product offerings tailored to specific market segments.
- Mentored junior sales representatives, sharing best practices for lead generation and closing sales effectively.
- Provide comprehensive support to the insurance team by managing scheduling, communication, and vendor coordination
Insurance Sales Agent
Together Health
08.2022 - 12.2022
- Evaluate clients' individual needs, compare Medicare plans, and enroll - all in one place
- Answer telephone calls from potential customers that are cold and warm leads through advertisements
- Built rapport with prospects, leading to a higher rate of successful follow-up conversations and closed deals
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Contributed to agency success by consistently meeting or exceeding monthly sales targets.
- Conducted detailed needs assessments for prospective clients, ensuring comprehensive understanding of their insurance requirements.
Inside Sales Team Lead
The Keyes Company
08.2021 - 07.2023
- Negotiated favorable contract terms with customers, establishing long-lasting partnerships built on trust and mutual benefit.
- Increased sales volume by building strong relationships with clients and understanding their unique needs.
- Utilized CRM software to manage leads efficiently, optimizing follow-up strategies for maximum conversion rates.
- Conducted open houses to showcase available properties and generate interest from potential buyers.
- Assisted clients in navigating the complex process of buying or selling properties, ensuring smooth transactions.
- Showed properties to potential buyers and other brokers at open houses and by appointment.
Corporate Travel
Amex GBT
08.2016 - 08.2020
- Set up flights, hotels, and ground transportation for VIP travelers and groups
- Coordinated both international and domestic travel using GDS Sabre and Travelport
- Multitasking using multiple tools and systems with great time management
- Trained and supported new travel agents
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives
Education
Associate of Science - Business Administration And Management
Johnson & Wales University
Providence, RI12-2025
Skills
- Customer Service and Sales
- Contract negotiation
- Microsoft Office
- CRM and Salesforce proficiency
- Out/Inside Sales and Out-Inbound Calls
- Coachable and Adaptable
- Sales support
- Cross-functional coordination
- Lead generation
- Excellent communication
- Business growth and retention
- Customer needs assessment
- Meeting and exceeding sales goals
Certification
- FL Real Estate License
- 240-Health and 215-Life Insurance Licenses
Timeline
Customer Success Specialist
Humana
01.2024 - Current
Real Estate Agent
Fathom Realty
12.2023 - Current
Sales Operations Associate
United Healthcare
12.2022 - 12.2023
Insurance Sales Agent
Together Health
08.2022 - 12.2022
Inside Sales Team Lead
The Keyes Company
08.2021 - 07.2023
Corporate Travel
Amex GBT
08.2016 - 08.2020
Associate of Science - Business Administration And Management
Johnson & Wales University
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