Jessica Williams
Hilton
Summary
Professional leader ready to drive team success and exceed objectives. Proven track record in team collaboration, strategic planning, and problem-solving. Known for strong communication skills, adaptability, and reliability. Equipped to foster productive and positive work environment while meeting changing demands.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Team Leader Underwriting
Excellus Health Plan, Inc.
09.2023 - Current
- Trains and develops all the underwriting staff to ensure compliance with State and Federal regulations
- Reviews underwriters work for accuracy and understanding
- Assists in development of process improvements and automation
- Monitors workflow to ensure timely completion by staff
- Maintains knowledge of all relevant legislative and regulatory mandates
- Coordinates implementation of new guidelines
Underwriting Analyst
Excellus Health Plan, Inc.
07.2017 - Current
- Enforces Underwriting guidelines, State and Federal guidelines and group audits
- Responds to moderately complex questions and individual retroactive requests
- Applies underwriting guidelines as well as Federal and State regulations with minimal assistance
- Underwrites complex group enrollment to ensure participation with underwriting guidelines
- Participates in training of Sales, Marketing, Membership, Group Administrators and Brokers
Membership and Billing (Call Center Representative)
Excellus Health Plan, Inc.
06.2010 - 07.2017
- Resolves customer inquiries in an accurate, organized, and efficient manner
- Researches, interprets, and responds to membership and billing inquiries
- Responds to inquiries in accordance with MTM, HIPPA and legislative requirements
- Consistently adheres to all Membership & Billing policies, procedures, and performance measures
- Adjusts or triages for adjustment, as the situation requires, enrollment for subscriber additions, deletions, and changes, and initiates correspondence requesting additional information or verification
Education
Master of Business Administration -
Southern New Hampshire University
05.2025
Bachelor of Arts - Business Administration
Southern New Hampshire University
Manchester, NH08.2015
Skills
- Data analysis
- Project management
- Financial modeling
- Regulatory compliance
- Team leadership
- Attention to detail
- Team motivation
- Problem-solving
- Teamwork and collaboration
- Team supervision
- Staff training
- Performance improvement
- Goal setting
Certification
- Excellus Health Plan, Inc, 11/21
- Dale Carnegie Certification
Awards
NSLS Member
Timeline
Team Leader Underwriting
Excellus Health Plan, Inc.
09.2023 - Current
Underwriting Analyst
Excellus Health Plan, Inc.
07.2017 - Current
Membership and Billing (Call Center Representative)
Excellus Health Plan, Inc.
06.2010 - 07.2017
Bachelor of Arts - Business Administration
Southern New Hampshire University
Master of Business Administration -
Southern New Hampshire University
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