Jessica Williams
North Las Vegas,NV
Summary
Compassionate professional focused on helping clients maintain personal hygiene and assisting with activities of daily living. Skilled in preparing meals, maintaining organized living spaces and documenting behaviors. Committed to emotional and social support to promote overall wellness. Qualified professional specializes in personal care and related services under direction, instruction and supervision of registered nurses. History of managing mobility support, administering medications and organizing appointments. Reliable in keeping areas clean and organized to maintain healthy, safe environment.
Overview
14
14
years of professional experience
Work History
Home Health Caregiver
Mercy Health Care System
Houston, TX
01.2019 - 06.2024
- Kept up-to-date knowledge on current trends in home health care practices.
- Developed individualized plans of care based on each client's needs.
- Promoted a safe environment by providing supervision and monitoring of patients' physical condition and behavior.
- Responded promptly to emergency situations involving clients.
- Performed light housekeeping tasks including vacuuming, dusting, laundry, and meal preparation.
- Ensured compliance with all laws governing home health care services.
- Monitored vital signs such as blood pressure and temperature.
- Conducted regular assessments to identify any changes in the client's condition or needs.
Customer Service
7-eleven
Houston, TX
04.2010 - 01.2019
- Greeted patients and provided friendly customer service.
- Managed customer service inquiries, complaints, escalations.
- Trained new managers on store procedures, policies, and customer service, promoting outstanding customer service.
- Upheld customer service standards throughout each shift.
- Monitored and maintained time and temperature controls for ready-to-go food items to ensure compliance with safety standards.
Education
Associate of Applied Science - Accounting
Houston Community College
Houston, TX05-2016
Skills
- Patient care
- Vital sign monitoring
- Emergency response
- Individualized care plans
- Regulatory compliance
- Housekeeping tasks
Volunteered at America Red Cross
- variety of tasks to help others in a time of need
- very experienced in disasters and helping others stay calm
Timeline
Home Health Caregiver
Mercy Health Care System
01.2019 - 06.2024
Customer Service
7-eleven
04.2010 - 01.2019
Associate of Applied Science - Accounting
Houston Community College
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