Jessica Williams
Westchester
Summary
Dedicated PCA with expertise in compassionate care, vital signs monitoring, and infection control. Committed to fostering a safe environment while delivering emotional support and ensuring HIPAA compliance. Customer service oriented professional with 3+ years of healthcare industry experience. Provide an understanding of administrative duties, workflow and the importance of accurate claims processing. Familiar with hospital workflows, follow polices and procedures to assure consistent quality. Maintain patient privacy and confidentiality.
Professional personal care assistant with strong track record in client care and support. Known for delivering high-quality care and adapting to individual client needs. Focused on collaborative teamwork and achieving positive outcomes, consistently dependable, and flexible in dynamic environments. Proficient in personal hygiene assistance and mobility support, with caring and empathetic approach.
Knowledgeable PCA with background in personal care assistance. Efficiently provided compassionate support and care to clients, contributing to their well-being and comfort. Demonstrated reliability and excellent communication skills, ensuring seamless collaboration with healthcare teams and families.
Professional caregiver with extensive experience in providing compassionate and reliable support. Adept at assisting with daily living activities, medication management, and mobility support. Strong focus on team collaboration and achieving results, ensuring adaptability to changing needs. Known for empathy, patience, and strong communication skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
PCA
Cincinnati Children's Hospital
Cincinnati, OH
02.2025 - Current
- Assisted in daily patient care activities, fostering comfort and support for children and families.
- Collaborated with healthcare teams to develop personalized care plans for patients.
- Monitored vital signs and reported changes to nursing staff promptly, ensuring patient safety.
- Implemented infection control protocols effectively to maintain a safe environment for patients.
- Train new employees, exhibit leadership, and lead by example
- Work in office as a PCA resource. Providing assistances if needed, providing 15 and 30 minutes breaks, keying in Daily Staffing reports and Numbers reports.
STNA
Birchwood Skills Nursing
Hamilton Ohio
05.2024 - 01.2025
- Assisted patients with daily living activities, promoting independence and comfort.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Maintained cleanliness and safety standards in patient areas to ensure optimal care environment.
- Documented patient care activities accurately, supporting effective communication within healthcare team.
- Assisted with patient transfer and ambulation.
- Kept accurate records of patients' care, condition, and progress.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
PCA
Cincinnati Children's Hospital
Cincinnati, OH
03.2022 - 04.2024
- Documented patient progress accurately in electronic health records, improving communication among staff.
- Participated in training sessions for new PCA staff, sharing best practices and techniques.
- Provided emotional support to patients during treatments, contributing to positive healthcare experiences.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
Retail Sales Associate
Discount Fashion Warehouse
Cincinnati, OH
08.2022 - 10.2022
- Assisted customers with product selection and inquiries, enhancing shopping experience.
- Maintained inventory accuracy through regular stock checks and organization.
- Implemented visual merchandising strategies to optimize product presentation.
- Trained new associates on sales techniques and operational procedures.
Resident Assistant
Story Point Senior Living
Fairfield Ohio
01.2021 - 05.2021
- Coordinated resident activities to enhance social engagement and community participation.
- Assisted residents with daily living tasks, ensuring comfort and safety standards were met.
- Monitored resident well-being, promptly reporting concerns to nursing staff for timely intervention.
- Implemented feedback mechanisms to improve service delivery and resident satisfaction levels.
STNA
Heritage Springs Health Care
West Chester, OH
04.2018 - 11.2019
- Assisted patients in daily activities, promoting their independence and dignity.
- Promoted a safe environment for both patients and staff members by adhering to facility policies and procedures at all times.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Reduced risk of infections with diligent adherence to hygiene and sanitation protocols.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Monitored vital signs, promptly reporting any abnormalities to the supervising nurse.
Resident Assistant
Otterbein Senior Living
Middletown Ohio
11.2017 - 04.2018
- Organized educational workshops, promoting wellness and health awareness among residents.
- Collaborated with multidisciplinary teams to develop individualized care plans for residents.
- Trained new staff on operational protocols and best practices for resident support services.
- Fostered a supportive environment through conflict resolution and effective communication strategies.
STNA
Hillandale Communities - Chesterwood Village
West Chester, OH
10.2015 - 04.2016
- Collaborated with multidisciplinary teams to develop personalized care plans for residents.
- Educated patients and families on health management techniques, enhancing overall well-being.
- Implemented infection control measures to minimize risks and promote health among residents.
- Documented patient information and care activities in electronic health record.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Education
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy
Clearwater, FL03-2022
High School Diploma -
Princeton High School
Cincinnati, OH05-2003
Certifications - STNA
Butler Tech
Hamilton Ohio02-2017
Associate of Science - EKG/ Medical Assisting
Beckfield College
Cincinnati, OH07-2012
Associate of Science - Business Management
Brown Mackie College
Cincinnati, OH06-2009
Skills
- Personal hygiene assistance
- Behavioral management
- Emotional support
- Dementia care
- Compassionate care
- Vital signs monitoring
- HIPAA compliance
- Emergency response
- Meal preparation
- Infection control
- End-of-life care
- Continuing education
- Medical terminology
- Transfer techniques
Certification
- TCI Training - March 2026
- Licensed STNA - 2017
- CPCT/A - Patient Care Technician/Assistant
- Certified CPR and First Aide, Cincinnati Children's Hospital - 2025
Timeline
PCA
Cincinnati Children's Hospital
02.2025 - Current
STNA
Birchwood Skills Nursing
05.2024 - 01.2025
Retail Sales Associate
Discount Fashion Warehouse
08.2022 - 10.2022
PCA
Cincinnati Children's Hospital
03.2022 - 04.2024
Resident Assistant
Story Point Senior Living
01.2021 - 05.2021
STNA
Heritage Springs Health Care
04.2018 - 11.2019
Resident Assistant
Otterbein Senior Living
11.2017 - 04.2018
STNA
Hillandale Communities - Chesterwood Village
10.2015 - 04.2016
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy
High School Diploma -
Princeton High School
Certifications - STNA
Butler Tech
Associate of Science - EKG/ Medical Assisting
Beckfield College
Associate of Science - Business Management
Brown Mackie College