Jessica Williams-Glasscock
Winslow
Summary
Seeking a position that rewards loyalty, hard work, dependability and positive results in a team environment.
I am a friendly, motivated, and persistent individual with an ambition to succeed.
Experienced with multitasking in high-pressure environments, ensuring efficient check-ins and guest satisfaction. Utilizes communication and organizational skills to manage reservations and address guest inquiries effectively. Track record of maintaining professional demeanor and enhancing overall guest experience.
Overview
22
22
years of professional experience
Work History
Front Desk Attendant
Devils Den State Park
06.2024 - Current
- Maintaining the reception area, greeting guests, answering multi-line phone systems, corresponding with staff and park rangers, and maintaining general office equipment
- Efficiently booking appointments, managing calendars, sending appointment reminders, and rescheduling as needed
- I make reservations for guest cabins and campsites, while taking all payments for any reservation they have
- Addressing customer inquiries, resolving issues, and maintaining a high level of customer satisfaction.
- Efficiently booking appointments, managing calendars, sending appointment reminders, and rescheduling as needed.
- Maintained a clean and organized workspace, contributing to the overall professionalism of the front desk area.
- Handled guest complaints with professionalism and empathy, resolving issues in a timely manner to maintain customer satisfaction.
- Maintained a professional and welcoming environment at the front desk, contributing to positive guest feedback.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Accessioning Technician
Northwest Arkansas Pathology
05.2022 - 02.2023
- My responsibilities include receiving and verifying samples, entering all information into a database, labeling and preparing specimens according to its purpose, updating databases, disposing of waste properly, and examining samples for any contamination
- I communicate with Hospitals and clinics in Northwest Arkansas and Northeastern Oklahoma
- Assisted in maintaining a safe work environment through adherence to safety protocols and proper waste disposal methods.
Food Service Worker
Greenland School Cafeteria
10.2021 - 03.2022
- Prepared meals for Pre-K to 12th grade
- Served breakfast, lunch, and after school dinner for children in need
- Restocking and maintaining supplies for the kitchen and cafeteria, as well as maintaining and cleaning the kitchen, equipment, and washing dishes
Homemaker
Greenland School Cafeteria
08.2005 - 08.2012
- Nursing and feeding infants, changing diapers, preparing meals, doing housekeeping work, paying bills, doing errands, taking children to school, doctors appointments, buying groceries, and virtual school for one and a half school years
Customer Service Representative
11.2006 - 03.2007
- Maintaining a very upbeat and positive attitude with guest via email, phone and in person
- Resolving any and all issues that may come up during their visit, and keeping a positive attitude in all situations
Certified Nursing Assistant (CNA)
01.2003 - 05.2003
- CNA's work directly with patients and nurses, helping them with many daily related tasks
- This includes fifty-three hours of classroom training, eight skills hours and sixteen hours of supervised clinical training
Education
Certied Nursing Assistant -
Northeast Tech Kansas Campus
Greenalnd, Ark03.2022
General Education Development Diploma -
Northwest Arkansas Community College
08.2007
Skills
- Strong multitasking
- Problem-solving skills
- Guest relations
- Efficient organization
Cash Handling - Skills
- Proficient in operating cash registers
- Processing payments
- Handling cash
Customer Service - Skills
- Maintaining a very upbeat and positive attitude with guests via email, phone, and in person
- Resolving any and all issues that may come up during their visit
- Keeping a positive attitude in all situations
Timeline
Front Desk Attendant
Devils Den State Park
06.2024 - Current
Accessioning Technician
Northwest Arkansas Pathology
05.2022 - 02.2023
Food Service Worker
Greenland School Cafeteria
10.2021 - 03.2022
Customer Service Representative
11.2006 - 03.2007
Homemaker
Greenland School Cafeteria
08.2005 - 08.2012
Certified Nursing Assistant (CNA)
01.2003 - 05.2003
Certied Nursing Assistant -
Northeast Tech Kansas Campus
General Education Development Diploma -
Northwest Arkansas Community College
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