Jessica Willing
Cartersville,GA
Summary
Dynamic leader with a proven track record at Lendmark Financial Services, adept in operations management and customer relations. Excelled in enhancing client retention and fostering team growth. Demonstrates exceptional leadership and active listening skills, achieving significant improvements in productivity and employee satisfaction . Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Loan Consultant II
Lendmark Financial Services
Canton , GA
05.2021 - Current
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Assist the branch manager in motivating staff to meet goals and objectives relating to branch profitability, volume, lending credit quality and collects.
- Meticulous attention to detail , following federal and company policy with every loan closing
General Manager
McDoanlds
Acworth, GA
10.2007 - 11.2021
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Manager
Shaw Industry Plant 15 X
Cartersville, GA
10.2019 - 05.2021
- To provide strong leadership skill to the department to achieve the plant production
- Directed safety operation and maintained clean work environment to adhere to OSHA requirements
- Establish a rotation schedule and training plan for new associates
- Collaborate with department manager to develop strategies for achieving production goals
- Address any internal issues day to day
- Verify associate payroll and attendance
Education
High School Diploma -
Career Online High School
Online01.2019
Associate of Science - Science And Health Administration
Colorado Technical University
Colorado Springs, CO01-2021
Skills
- Customer Relations
- Active Listening
- Leadership and team building
- Operations Management
- Problem Resolution
Certification
- Hamburger University
- Professional Skills Development
- Servsafe
- Insurance License
Timeline
Loan Consultant II
Lendmark Financial Services
05.2021 - Current
Manager
Shaw Industry Plant 15 X
10.2019 - 05.2021
General Manager
McDoanlds
10.2007 - 11.2021
High School Diploma -
Career Online High School
Associate of Science - Science And Health Administration
Colorado Technical University