Jessica Wilson

Responsible for verifying patient's eligibility and benefits. Provides support to Centralized Services Department under the direction of Centralized Services Supervisor. Performs administrative tasks such as obtaining and verifying eligibility and benefits, while applying critical thinking skills to investigate patient information discrepancies and resolve problems. Contact various insurance carriers via phone and web portals to obtain verification of benefits. Provides accurate time of service estimates for patient procedures. Verifies data entry accuracy. Identifies patient information inaccuracies and investigates to resolve issues and correct information. Prioritizes patients as outlined by department workflow policy. Other duties as assigned.

Provided private and group tours up to 75 people with the purpose of educating the public on the process of printing U.S. paper currency. Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences. Answered questions, pointed out important features and offered further details about special exhibits to educate visitors. Coordinated with local schools to schedule field trips and plan events for spring break demo week. Kept inventory of merchandise sold in our visitor center gift shop.

Hired, managed, and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff. Resolved issues through active listening and open-ended questioning, escalating major problems to manager. Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills. Assisted various other department supervisors in place of their absence.