Jessica Wilson
|Oklahoma City,OK
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Patient Scheduler
Vanderbilt Women's Health
Nashville, TN
08.2024 - Current
- Facilitated emergency appointment requests, prioritizing patient care needs.
- Scheduled new and existing patients as walk-ins or by phone.
- Assisted patients with canceling and rescheduling appointments.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Informed patients regarding needed medical tests and procedures.
- Managed waiting lists for appointments, ensuring urgent cases were prioritized.
Patient Access Representative
SSM Health St. Joseph Hospital
Oklahoma City, OK
02.2024 - Current
- Conducted financial counseling for patients, explaining payment options and assistance programs.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Scanned documents into electronic medical records system.
- Assisted with scheduling outpatient appointments.
- Collected co-pays and other payments from patients at time of service.
Member Service Representative
Navy Federal Credit Union
Newport News, VA
08.2021 - 08.2023
- Processed cash and check deposits every day.
- Monitored compliance with organizational security protocols when interacting with members.
- Researched complex issues related to accounts or services provided by the organization.
- Identified opportunities for cross-selling additional products or services based on member needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with the opening of new accounts and processed account maintenance requests.
Auto Finance Specialist
Bank of America
Jacksonville, FL
04.2016 - 10.2021
- Maintained accurate records of all customer accounts and transactions in the company database.
- Assessed feasibility of loan approval by reviewing financial histories, available credit and current employment.
- Collected past due loans, keeping credit and collateral exceptions within policy ranges.
- Reviewed contracts to verify accuracy of information prior to submission to lenders or third parties.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Coordinated repossessions of vehicles when necessary due to nonpayment of loans.
Education
High School Diploma -
Riverview High School
Riverview, FL06-2008
Skills
- Copay collecting
- Insurance pre-certifications
- Confidentiality
- Records management
- Medical terminology
- Following up with patients
- Updating charts
Timeline
Patient Scheduler
Vanderbilt Women's Health
08.2024 - Current
Patient Access Representative
SSM Health St. Joseph Hospital
02.2024 - Current
Member Service Representative
Navy Federal Credit Union
08.2021 - 08.2023
Auto Finance Specialist
Bank of America
04.2016 - 10.2021
High School Diploma -
Riverview High School
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