Jessica Wilton
Jurupa Valley,CA
Summary
Dynamic Medical Office Manager with a strong work ethic at Pacific Dermatology Institute, enhancing patient satisfaction through efficient scheduling and compliance with HIPAA regulations. Proven track record in optimizing billing processes, increasing revenue, and leading a diverse team to improve operational efficiency and foster a collaborative environment.
Professional with strong background in managing medical office operations, ensuring seamless workflow and effective patient care. Skilled in administrative management, scheduling, billing, and compliance, coupled with focus on team collaboration and achieving consistent results. Known for adaptability, reliability, and fostering supportive environment for staff and patients. Prepared to contribute to success and efficiency of any healthcare setting.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Office Manager
Pacific Dermatology Institute
04.2018 - Current
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Addressed and remedied all patient or team member issues.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
- Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
- Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Consulted with healthcare professionals on business decisions.
- Managed 18 employees with various personalities and from different cultures for large 250+ physician practice.
- Ensured a safe, comfortable environment for patients by promptly addressing any concerns or issues that arose during their visits.
- Assisted with regulatory issues such as compliance.
- Implemented new processes for managing patient flow, minimizing wait times while maintaining high-quality care standards throughout the practice.
- Developed close working relationships with front office and back office staff.
- Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
- Created and implemented organizational policies and procedures.
- Facilitated communication between medical staff members to maintain a cohesive team focused on providing exceptional patient care.
- Streamlined office operations for increased efficiency and productivity through effective staff training and delegation of tasks.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Oversaw accounting, budgeting, and financial reporting.
- Managed financial aspects of the office including budgeting, forecasting, and expense tracking to optimize profitability.
- Reduced overhead costs by identifying areas for improvement in supply management and negotiating contracts with vendors.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
Education
High School Diploma -
Norte Vista High School
Riverside, CASkills
- Strong work ethic
- Effective multitasking
- Professional telephone etiquette
- Conflict resolution
- Patient scheduling management
- Medical practice operations
- Insurance eligibility and verification
- Attention to detail
- Staff scheduling
- Team leadership
- Human resources
- Medical procedures scheduling
- Medical records administration
- Insurance verification proficiency
- Critical thinking
- Financial analysis
- Office budget management
- Inventory maintenance
- Performance evaluation experience
- Inventory control
- HIPAA regulations
- Decision-making
- Medical terminology
- Healthcare compliance
- Medical coding
- Payroll oversight
- Hiring and terminations
Accomplishments
- Being Interim Manager for 2 locations with the highest patient volume.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Completion of Gemba Academy Course
Certification
Certified Dermatology Tech
Languages
Spanish
Full Professional
Timeline
Medical Office Manager
Pacific Dermatology Institute
04.2018 - Current
High School Diploma -
Norte Vista High School
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