Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Wingenroth

40304 Calle Real,CA

Summary

Experienced with managing high-value client accounts and developing long-term business strategies. Skilled in strategic planning and problem-solving, I excel in enhancing client satisfaction and driving sales growth. Track record of strong negotiation skills and strategic planning, ensuring sustained business growth and client satisfaction.

Overview

19
19
years of professional experience

Work History

Senion Account Manager

Verizon Connect
05.2022 - Current
  • Managed small to large scale client accounts, ensuring alignment with business objectives and customer needs.
  • Developed long-lasting client relationships by providing exceptional customer service and support.
  • Met existing customers to review current services and expand sales opportunities.
  • Collaborated with cross-functional teams to resolve complex client issues and improve service offerings.
  • Skilled at working independently and collaboratively in a team environment, providing support and guidance.
  • Proven ability to learn quickly and adapt to new situations.
  • Organized and detail-oriented with a strong work ethic.

Specialist (Multi)

Verizon Wireless
08.2017 - 05.2022
  • Utilized CRM software to track customer interactions and improve response times.
  • Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
  • Assisted in training new team members on company policies and customer service protocols.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Substance Abuse Counselor

Interfaith Community Service 
01.2017 - 05.2017
  • Facilitated individual and group counseling sessions to support recovery from substance abuse.
  • Developed personalized treatment plans in collaboration with clients and interdisciplinary teams.
  • Conducted intake assessments to evaluate client needs and establish appropriate care strategies.
  • Implemented evidence-based therapeutic techniques to enhance coping skills and promote sobriety.
  • Monitored client progress, adjusting treatment approaches based on feedback and outcomes.

Sergeant

Marine Corps
08.2006 - 08.2014
  • Led operational readiness training for personnel, enhancing unit performance and mission success.
  • Developed and implemented standard operating procedures, ensuring compliance with safety regulations and protocols.
  • Mentored junior Marines on leadership development and job skills, fostering a culture of continuous improvement.
  • Collaborated with fellow NCOs to develop innovative tactics and strategies, resulting in improved mission outcomes.
  • Managed iver 1 Million USD worth of equipment during garrison and deployment operations.

Education

Bachelor of Science - Psychology

California State University, San Marcos
San Marcos, CA
05-2017

Skills

  • Partnership development
  • Customer relations
  • Strategic planning
  • Teamwork and collaboration
  • Schedule management
  • Customer service
  • Problem-solving skills
  • Multi-tasking strength

Timeline

Senion Account Manager

Verizon Connect
05.2022 - Current

Specialist (Multi)

Verizon Wireless
08.2017 - 05.2022

Substance Abuse Counselor

Interfaith Community Service 
01.2017 - 05.2017

Sergeant

Marine Corps
08.2006 - 08.2014

Bachelor of Science - Psychology

California State University, San Marcos

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