Jessica Wood
Greensboro,NC
Summary
Self-starting Data Entry Supervisor with 15 years of proven experience leading data entry projects and personnel. History of exceptional performance planning production schedules, problem-solving and communicating department goals. Quickly adapts to stressful situations. Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Food Lion
08.2018 - 03.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Receptionist
Ferguson Medical Group
01.2014 - 06.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Organized paperwork such as charts and reports for office and patient needs.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
Habilitation Technician
A Small Miracle Inc.
12.2005 - 01.2014
- Instructed and reinforced target outcomes to help individuals achieve goals.
- Collaborated with interdisciplinary teams to develop comprehensive habilitation plans for each client''s unique needs.
- Transported residents to and from appointments and other activities to encourage mobility.
- Recorded participant behavior and methods to alleviate barriers and progress toward goals.
- Implemented written goals from treatment plans to enhance patient outcomes.
- Recognized emergency situations and implemented appropriate procedures to comply with safety rules and regulations.
Education
Associate of Arts - Business Administration And Management
Ashford University
San Diego, CA06.2013
Skills
- Data Entry
- Problem-solving abilities
- Critical Thinking
- Microsoft Excel
- Data Collection
- Report Generation
- Paperwork Processing
- Report Transcription
- System implementation
Timeline
Customer Service Representative
Food Lion
08.2018 - 03.2024
Receptionist
Ferguson Medical Group
01.2014 - 06.2018
Habilitation Technician
A Small Miracle Inc.
12.2005 - 01.2014
Associate of Arts - Business Administration And Management
Ashford University