Jessica Woods
McClure,PA
Summary
Success driven manager. Customer service is the key to success along with a great team. Able to manage multiple tasks while providing strong results in metrics and customer results. Providing a professional environment for customer sales and leadership development. I enjoy working one on one with each of my team members and customers on a daily basis to reach goals. I have a powerful success story and am striving towards the next level in business.
Overview
6
6
years of professional experience
Work History
Operations Manager
JC Ehrlich Pest Control
Mechanicsburg, PA
08.2025 - Current
- Developed training programs to mentor staff and promote skill advancement.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Manage all termite installations. Including calling PA One Call and scheduling.
- Tracking revenue from week to week.
- Scheduling exclusion jobs and assisting Technician.
- Managing multiple spreadsheets for OT, multiple Metrics and fleet.
- Manage fleet processes.
- Ordering of product.
- Hiring process.
- Corrective action.
- Onboarding new technicians.
- Managing day to day operations
- Customer service.
Store Manager
Tractor Supply Company
Harrisburg , PA
12.2021 - 08.2025
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Prepared monthly reports on sales figures, expenses, profits.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Implemented campaigns and promotions to help with developing goods and services.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Performed regular price checks to ensure competitive pricing.
- Recruited, trained and supervised new employees.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Created weekly work schedules for store personnel.
- Prepared staff work schedules and assigned team members to specific duties.
- Resolved customer complaints in a timely manner.
- Organized promotional events to increase product awareness.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Established customer service standards and monitored staff compliance.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
Store Manager
Tractor Supply Company
Newport , PA
07.2020 - 12.2021
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Prepared monthly reports on sales figures, expenses, profits.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Implemented campaigns and promotions to help with developing goods and services.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Performed regular price checks to ensure competitive pricing.
- Recruited, trained and supervised new employees.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Created weekly work schedules for store personnel.
- Prepared staff work schedules and assigned team members to specific duties.
- Resolved customer complaints in a timely manner.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Organized promotional events to increase product awareness.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Delegated work to staff, setting priorities and goals.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Established customer service standards and monitored staff compliance.
- Formed and sustained strategic relationships with clients.
Assistant Store Manager
Tractor Supply Company
Mifflintown, Pennsylvania
01.2020 - 07.2020
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained new employees on store policies, procedures and customer service standards.
- Formed and sustained strategic relationships with clients.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Provided training to new employees on company policies and procedures.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Coached and developed store associates through formal and informal interactions.
- Supervised cash handling processes to ensure accuracy of transactions.
Education
High School Diploma -
Indian Valley High School
Lewistown, PA06-2003
Skills
- Promotional planning
- Inventory control
- Marketing and promotions
- Strategic planning
- Project management
- Operations
- Loss prevention
- MS office proficient
- Customer service
- Strategic thinker
- Systems and software expertise
- Special events
- Partnership building
- Culture development
- Friendly and positive
- Customer relations
Timeline
Operations Manager
JC Ehrlich Pest Control
08.2025 - Current
Store Manager
Tractor Supply Company
12.2021 - 08.2025
Store Manager
Tractor Supply Company
07.2020 - 12.2021
Assistant Store Manager
Tractor Supply Company
01.2020 - 07.2020
High School Diploma -
Indian Valley High School