Jessica Wunsch
Salt Lake City,UT
Summary
Professional leader prepared for this role. Proven ability to guide teams towards achieving objectives and enhancing productivity. Reliable and adaptable, fosters a collaborative environment. Known for strategic planning and conflict resolution.
Overview
14
14
years of professional experience
Work History
Digital Fulfillment Team Leader
Walmart
Salt Lake City, UT
11.2024 - 09.2026
- Assisted in scheduling shifts, balancing workload among team members effectively.
- Monitored store presentation standards to ensure compliance with company guidelines.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction rates.
- Collaborated with management to develop strategies for increasing sales performance.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
General Manager
Avenues Hostel
Salt Lake City, UT
10.2023 - 10.2024
- Managed financial performance, including budgeting, forecasting, and cost control measures.
- Oversaw daily operations, ensuring compliance with hospitality standards and policies.
- Developed operational strategies to enhance guest satisfaction and streamline processes.
- Coordinated staff training programs to improve service quality and employee retention rates.
- Analyzed guest feedback to identify areas for improvement and drive service excellence.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Enhanced customer satisfaction with the introduction of customer feedback system, leading to service improvements and repeat business.
Bar and Restaurant Manager
Wilson Pub
Gibbstown, NJ
02.2013 - 09.2023
- Oversaw daily operations, ensuring exceptional customer service and efficient workflow.
- Developed and implemented training programs, enhancing staff performance and service quality.
- Enhanced marketing initiatives through social media platforms, increasing foot traffic and brand awareness.
- Maintained high standards of cleanliness throughout the establishment by regularly inspecting facilities and addressing maintenance issues promptly.
- Resolved customer complaints efficiently while maintaining professionalism and preserving long-term guest relations.
- Streamlined operational procedures for increased efficiency in daily tasks such as opening/closing routines, shift scheduling, and cash handling processes.
- Managed social media presence to maintain consistent branding, promote special events, and engage with customers for enhanced loyalty and repeat business.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Coordinated special events, increasing venue visibility and driving customer engagement.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Oversaw food preparation and monitored safety protocols.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Education
No Degree - Fine Arts
Stockton University
Absecon, NJ09.2009
High School Diploma - Allied Health And Medical Sciences
Gloucester County Institute of Technology
Sewell, NJ06.2009
Skills
- Team supervision
- Team motivation
- Performance evaluations
- Team development
- Performance improvement
- Customer service
- Critical thinking
- Problem-solving
- Complex Problem-solving
- Inventory management
- Attention to detail
- Cash handling
- Teamwork and collaboration
Timeline
Digital Fulfillment Team Leader
Walmart
11.2024 - 09.2026
General Manager
Avenues Hostel
10.2023 - 10.2024
Bar and Restaurant Manager
Wilson Pub
02.2013 - 09.2023
No Degree - Fine Arts
Stockton University
High School Diploma - Allied Health And Medical Sciences
Gloucester County Institute of Technology