Jessica Wynn Brown
Shreveport,LA
Summary
To obtain a position at your company that will enable me to use and improve my skills, educational background, and ability to work well with people
Overview
12
12
years of professional experience
Work History
Collections Agent
Barksdale Federal Credit Union
Bossier City, LA
12.2024 - Current
- Managed overdue accounts, utilizing collection strategies to enhance recovery rates.
- Negotiated payment arrangements with clients, fostering positive relationships and compliance.
- Conducted regular account reviews to identify potential delinquencies and mitigate risks.
Customer Service Representative
YoungWilliams
Bossier City, LA
08.2022 - 07.2023
- Answer phone, provide the clients services information, answer questions and resolve any problems that the client may have. Calls 50+ per day
Caregiver
St. Matthew Direct Service
Shreveport, LA
07.2015 - 05.2023
- Administering medication, preparing meals, assisting with personal hygiene, performing minor housekeeping, and keeping your client company. Preparing car plan and following regularly.
Caregiver/Personal Assistant
MONCLER LIVING ASSIST
Shreveport, LA
09.2020 - 04.2022
- Watching and providing care for the Residents. Making the resident feel comfortable because I work at their home. Changing diapers and pull-ups.
Customer Service Representative
Teleperformance
Shreveport, LA
07.2014 - 03.2016
- Respond promptly and answer/resolve customer inquiries and complaints. Manage customers database accounts, perform customer verification, process applications orders and request
Housekeeping
Caring for the Elderly
Shreveport, LA
12.2014 - 06.2015
- Providing a clean environment for the company and helping residents when needed
Education
High School Diploma -
C E Byrd High School
Shreveport, LAMedical Assistant -
Remington College
Shreveport, LASkills
- Payment arrangement
- Skip tracing
- Collections processing
- Account management
- Delinquent account management
- Repayment plan structuring
Timeline
Collections Agent
Barksdale Federal Credit Union
12.2024 - Current
Customer Service Representative
YoungWilliams
08.2022 - 07.2023
Caregiver/Personal Assistant
MONCLER LIVING ASSIST
09.2020 - 04.2022
Caregiver
St. Matthew Direct Service
07.2015 - 05.2023
Housekeeping
Caring for the Elderly
12.2014 - 06.2015
Customer Service Representative
Teleperformance
07.2014 - 03.2016
High School Diploma -
C E Byrd High School
Medical Assistant -
Remington College