Jessica Yanez
Portage,WI
Summary
Experienced in law enforcement since 1999 I have always loved the field from every aspect. I have learned so much from all the departments I have worked with and would like to incorporate my knowledge, experience and ability to help the public and law enforcement departments. Helping my community in any way possible to make it a safer place is important to me. I have always offered my help to Columbia County Sheriff Department, Portage Police Department and Wisconsin State Patrol for translating. Diligent bringing proven customer relations and problem-solving abilities. Work effectively in fast-paced environments to build trust and resolve complex issues. Tech-savvy professional equipped with knowledge and relationship-building abilities necessary to drive retention and key satisfaction metrics. Successful with 20 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Customer Care Associate
Exact Sciences Laboratories
05.2022 - 01.2024
- Helped customers through stressful times by giving expert help and building customized solutions for unique requirements.
- Participated in ongoing professional development initiatives to stay informed on industry trends and best practices for customer service delivery.
- Contributed to positive company reviews by delivering exceptional support experiences to clients.
- Analyzed paperwork to verify completeness and eligibility for requested products and services.
- Maintained good call control to quickly uncover questions and keep call times low.
Legal Secretary
Columbia County District Attorney
01.2017 - 09.2022
- I create and enter referrals from all agencies
- Draft subpoenas, warrants, and adult/juvenile court documents
- Maintain schedule for assigned ADA
- Communication with court, clerks, attorneys, law enforcement and public.
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Organized files for court proceedings.
- Answered and directed calls using multi-line switchboard.
- Organized and maintained an efficient electronic filing system for easy access to critical documents and data.
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
Bank Teller
Bank Mutual Corp.
10.2017 - 08.2018
- Assisted public with account question, deposits, and daily drawer accounting.
Jailer
Columbia County Sheriff Department
03.2012 - 09.2017
- Maintaining safety and security of the jail
- Intake supervision and processing
- Medication distribution and assisting the public with questions
- Communication with staff, public and inmates.
Jailer
Cameron County Sheriff Department
02.2000 - 07.2006
- Maintaining safety and security of the jail, observing inmates and creating activity log
- Assist nurse with medication disbursement and meal service
- Completed hourly population checks.
Deputy Attorney General Clerk
Columbia County District Clerk
09.1995 - 01.2000
- Responsible for disposal of child support cases, mailing non-custodial and custodial parent copies of order and completion of monthly reports.
Education
Associate of Science in Jail Certification -
Mid State Technical College
Wisconsin Rapids, WI05.2012
High School Diploma -
Lopez High School
Brownsville, Texas06.1996
Skills
- Fluent in speaking/writing Spanish
- Protect
- Microsoft
- Outlook
- Excel
- Adobe
- Call center experience
- Customer Service
- Data Entry
- Appointment Scheduling
- Documentation And Reporting
- Computer Skills
- Microsoft Office
- Administrative and Office Support
Certification
- Taser
- CPR
- First Responder
- Time System
- POSC/OC
Activities
Contributing to my community through translation to all agencies. I am in the process of obtaining State Certification for Court Interpretation. Spending time with my children is very important to me. I enjoy outdoor activities including swimming, bike riding, walking and cooking. Fitness & Health awareness has become a big part of my life I specially enjoy doing Zumba.
Languages
Spanish
Full Professional
Timeline
Customer Care Associate
Exact Sciences Laboratories
05.2022 - 01.2024
Bank Teller
Bank Mutual Corp.
10.2017 - 08.2018
Legal Secretary
Columbia County District Attorney
01.2017 - 09.2022
Jailer
Columbia County Sheriff Department
03.2012 - 09.2017
Jailer
Cameron County Sheriff Department
02.2000 - 07.2006
Deputy Attorney General Clerk
Columbia County District Clerk
09.1995 - 01.2000
Associate of Science in Jail Certification -
Mid State Technical College
High School Diploma -
Lopez High School