Jessica Younce
Montreal,MO
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
National TV Sales & Rental
Camdenton, Missouri
08.2023 - Current
- Assisted customers with product inquiries and service options.
- Processed rental agreements and sales transactions efficiently.
- Resolved customer complaints through effective communication and problem-solving.
- Maintained accurate inventory records of available products and equipment.
- Educated customers on product features and usage for better satisfaction.
- Monitored equipment returns, ensuring proper handling and documentation.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Certified Nursing Assistant
Four Seasons Living Facility
Sedalia, Missouri
08.2018 - 07.2020
- Assisted residents with daily living activities and personal hygiene.
- Monitored vital signs and reported changes to nursing staff.
- Maintained cleanliness and safety in resident living spaces.
- Collaborated with healthcare team to provide compassionate care.
- Supported residents during meals, ensuring proper nutrition intake.
- Documented patient care activities in electronic health records system.
- Engaged residents in social activities to promote mental well-being.
- Responded promptly to resident calls for assistance and support.
- Answered call lights promptly and responded to patient needs accordingly.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
Production Worker
Tyson Foods
Sedalia
11.2017 - 08.2018
- Operated production machinery to ensure efficient processing of food products.
- Maintained cleanliness and organization of work areas to uphold safety standards.
- Collaborated with team members to meet daily production goals effectively.
- Inspected finished products for quality assurance and compliance with standards.
- Followed safety protocols to minimize hazards in the production environment.
- Assisted in training new employees on equipment operation and safety procedures.
- Monitored inventory levels of raw materials and supplies for production needs.
- Reported equipment malfunctions and participated in troubleshooting processes.
Housekeeper
Fairfield By Marriott
Waynesburg, MO
08.2017 - 11.2017
- Maintained cleanliness in guest rooms and common areas daily.
- Managed laundry operations, ensuring timely availability of linens and towels.
- Collaborated with front desk to address guest room requests promptly.
Cook
Casey's
War, MT
10.2016 - 05.2017
- Prepared and cooked menu items according to recipes and standards.
- Maintained cleanliness and organization of kitchen and food preparation areas.
- Assisted in inventory management by tracking supplies and placing orders.
- Monitored food quality and freshness while adhering to safety guidelines.
- Trained new staff on cooking techniques and safety protocols.
- Adjusted cooking techniques based on customer preferences and dietary restrictions.
- Implemented efficient workflows to streamline food preparation processes.
Appointment Setter
Showing times
Oakpark, KS
06.2016 - 10.2016
- Scheduled appointments for clients using company-specific scheduling software.
- Communicated with customers to confirm details and address inquiries effectively.
- Coordinated between clients and agents to streamline appointment processes.
- Maintained accurate records of client interactions and scheduled visits.
- Collaborated with team members to improve appointment-setting procedures.
- Documented all activities related to appointment setting processes.
- Provided information regarding services and policies.
- Maintained a positive attitude while dealing with difficult situations involving customers.
- Responded to emails, telephone calls, and face-to-face inquiries from customers regarding appointment settings.
- Made phone calls and sent emails to establish leads.
- Ensured that all customer data is kept confidential at all times.
- Called no shows and cancellations to reschedule.
- Utilized existing software applications to manage schedules, track progress, and maintain records of client interactions.
Administrator
Bristol Manor
Sedalia, Missouri
07.2014 - 01.2016
- Managed daily office operations and ensured compliance with company policies.
- Coordinated staff schedules and facilitated effective communication among team members.
- Maintained accurate records and organized documentation for easy retrieval.
- Assisted in onboarding new hires and provided training on company procedures.
- Handled customer inquiries promptly and resolved issues efficiently.
- Developed filing systems to enhance data organization and accessibility.
- Oversaw inventory management and ordered supplies as needed for operations.
- Implemented process improvements to streamline administrative tasks across departments.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Performed data entry tasks into computer databases from paper documents.
- Answered incoming calls and responded to customer inquiries.
- Ensured that all paperwork was completed accurately before submission deadlines.
- Checked office stock to determine supply levels and maintain inventory.
- Responded promptly to customer complaints in a professional manner.
- Followed up with customer accounts to resolve unpaid or past due accounts.
- Coordinated meetings, conferences, travel arrangements.
- Developed spreadsheets to track project progress, budgets and other related data.
- Prepared reports on various projects for management review.
- Performed basic bookkeeping tasks such as reconciling accounts receivable and payable.
- Facilitated communication between departments to support project completion and goal achievement.
- Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
Education
Smith Cotton High School
Sedalia, MOSkills
- Customer service
- Complaint resolution
- Rental agreement processing
- Product knowledge
- Inventory management
- Team collaboration
- Effective communication
- Time management
- Conflict negotiation
- Adaptability
- Problem solving
- Attention to detail
- Organizational skills
- Stress management
- Professional telephone demeanor
- Service standard compliance
- Customer satisfaction measurement
- Order processing
- Critical thinking
- Schedule mastery
- Building rapport
- Materials transport
- Delivery scheduling
- Executive management support
- Office equipment proficiency
- Shipping and receiving
- Scheduling
- Positive and professional
- Inbound and outbound calling
- Account updating
- De-escalation techniques
- Empathy and patience
- Payment processing
- CRM software
- Money handling
- Retail marketing
- In-store support
- Staff training
- Customer education
- Administrative support
- Calm demeanor
- Strong teamwork
- Account management
- Route management
- Task prioritization
- Hospitality and accommodation
- Multi-line phone talent
Timeline
Customer Service Representative
National TV Sales & Rental
08.2023 - Current
Certified Nursing Assistant
Four Seasons Living Facility
08.2018 - 07.2020
Production Worker
Tyson Foods
11.2017 - 08.2018
Housekeeper
Fairfield By Marriott
08.2017 - 11.2017
Cook
Casey's
10.2016 - 05.2017
Appointment Setter
Showing times
06.2016 - 10.2016
Administrator
Bristol Manor
07.2014 - 01.2016
Smith Cotton High School