Jessica Young
Sparta,TN
Summary
Motivated individual with 20 years experience in customer service, sales, and transportation knowledge. Skilled in building customer relationships while focusing on customer needs and working to maintain exceptional customer relationships. Strong communication and interpersonal skills for providing superior customer service.
Overview
25
25
years of professional experience
Work History
North America Truckload Customer Sales Rep
Averitt Express
1415 Neal St, Cookeville, TN 38506
10.2004 - Current
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Negotiated rates with customers to secure business.
- Proactively identifying potential risks in shipment routes and implementing contingency plans while minimizing disruptions.
- Building and maintaining strong partner relationships for smooth, cost-effective logistics.
- Tracked shipments from dispatch through delivery to verify timely arrival.
- Led shipment scheduling and routing with carriers, enabling reliable customer updates.
- Resolved customer issues related to shipments efficiently while maintaining high levels of satisfaction throughout the resolution process.
- Managed high call and email volumes, prioritizing tasks effectively to maintain exceptional service levels with focus on customer satisfaction
- Maintaining customer accounts and relationships.
Transportation Coordinator
Upper Cumberland Human Resource Agency
580 S. Jefferson Ave, Cookeville, TN 38501
08.1999 - 10.2004
- Provided timely transportation of diverse clients to healthcare facilities.
- Coordinated driver dispatch of 5-10 drivers to accomplish daily delivery requirements while monitoring time schedules
- Optimized vehicle utilization through daily scheduling and efficient load planning
- Identified daily travel routes in accordance with traffic in addition to meeting the general public's transportation needs.
Education
Business Administration
Tennessee College of Applied Technology - Crossville
Crossville, TN1994
General Education
White County High School
Sparta, TN05.1993
Skills
- Transportation Load Planning and Analysis
- Maintaining and Securing customer business
- Freight Negotiation
- Customer Engagement and Needs Management
- Salesmanship
- Dispatching Coordination
- TMS software expertise
- Knowledge of Transportation Industry Regulations
- Account Management
Timeline
North America Truckload Customer Sales Rep
Averitt Express
10.2004 - Current
Transportation Coordinator
Upper Cumberland Human Resource Agency
08.1999 - 10.2004
Business Administration
Tennessee College of Applied Technology - Crossville
General Education
White County High School