Jessica Swigart
Oneida,IL
Summary
I am very much a people person and enjoy helping others in any field I'm in to help with their needs and goals.
As a manager I helped schedule stylists as well as booked appointments for clients as well as diffusing situations with customers if need be.
Answering phones as well as questions for customers as well as looking up their information on multiple computer screens.
Overview
23
23
years of professional experience
Work History
Administrative Assistant
Midwest Dry Transload
Alpha, Illinois
07.2023 - Current
- Managed office supplies inventory and placed orders when necessary.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Facilitated communication between different departments within the organization.
- Managed Google documents and calendar to streamline scheduling and organization.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Handled incoming calls and directed callers to appropriate department or employee.
Sales Associate
Uniform Den
Moline, IL
11.2020 - 04.2023
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Collected payments and provided accurate change.
- Answered product questions with up-to-date knowledge of sales and promotions.
- 9 months training in accounts receivable.
- Called police department for authorization on purchases.
- Call distributors about orders.
Stylist/Manager
Haircuttery
Moline, IL
10.2012 - 02.2020
- Handled customer issues to satisfaction by listening to complaints and offering effective solutions.
- Built and maintained strong clientele base by portraying professional image and presenting exceptional services.
- Set goals, prioritized tasks and held staff accountable for daily duties.
- Placed inventory orders, monitored shelf stock and tracked expenses.
- Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
- Conducted regular meetings to brief employees about salon's success and announce sales goals.
- Trained and mentored team members to achieve optimal performance and meet challenging business targets.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Scheduled employees and made sure all shifts had adequate coverage.
- Scheduled employees and oversaw customer appointment calendar.
- Addressed customer problems quickly and according to service standards.
Stylist
Fantastic Sams
Nampa, Idaho
05.2008 - 09.2012
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed day-to-day duties accurately and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed salon operations, ensuring efficient record-keeping and inventory management.
Stylist
Fantastic Sams Cut & Color
Caldwell, ID
11.2005 - 09.2007
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Maintained safety protocols by ensuring proper and safe handling of equipment and materials.
- Evaluated client hair type, condition and desired outcome to determine ideal services.
- Kept work area clean and neat to stay productive.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
Sorter
Symms Fruit Ranch
Caldwell, Ohio
05.2002 - 07.2002
- Managed the sorting of incoming and outgoing materials to ensure accuracy.
- Stacked finished product boxes onto pallets safely without causing damage.
- Followed established safety procedures while operating machinery.
Stylist
Sport Clips
Nampa, ID
09.2007 - 05.2008
- Scheduled appointments and maintained detailed client records to ensure personalized service.
- Maintained updated knowledge through continuing education and advanced training.
- Worked effectively in team environments to make the workplace more productive.
- Updated and maintained databases with current information.
Education
Razzle Dazzle College of Hair Design
Nampa, ID09.2005
GED -
GED
Marsing, ID05.2004
Skills
- Very client oriented
- Multi line phone use
- Scheduling
- Team player
- Order Processing
- POS System Operation
- Verbal and Written Communication
- Reliable and Punctual
- Documentation and Recordkeeping
Timeline
Administrative Assistant
Midwest Dry Transload
07.2023 - Current
Sales Associate
Uniform Den
11.2020 - 04.2023
Stylist/Manager
Haircuttery
10.2012 - 02.2020
Stylist
Fantastic Sams
05.2008 - 09.2012
Stylist
Sport Clips
09.2007 - 05.2008
Stylist
Fantastic Sams Cut & Color
11.2005 - 09.2007
Sorter
Symms Fruit Ranch
05.2002 - 07.2002
Razzle Dazzle College of Hair Design
GED -
GED