Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jessica Young

Jackson,MS

Summary

Compassionate and dedicated professional with experience at Costco Wholesale, excelling in customer service and conflict resolution. Proven ability to monitor vital signs and provide empathetic patient care as a now certified CNA/ Nurse aid . Skilled in active listening and critical thinking, ensuring high-quality support and satisfaction in fast-paced environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Entrepreneur

Self
Jackson, MS
06.2020 - Current
  • Developed business strategies to enhance market reach and drive revenue growth.
  • Conducted market research to identify emerging trends and customer needs.
  • Managed financial operations, including budgeting, forecasting, and expense tracking.
  • Established partnerships with vendors and suppliers to optimize supply chain efficiency.
  • Trained and mentored team members on best practices for entrepreneurship and business development.
  • Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
  • Determined business plan, mission statement, and vision.

CNA Volunteer

Jackson Veterans Home
4607 Lindbergh Dr
02.2026 - 02.2026
  • Assisted nursing staff with daily patient care and activities, enhancing patient comfort.
  • Monitored vital signs and reported changes to healthcare providers for timely interventions.
  • Provided companionship and emotional support to veterans, fostering positive relationships.
  • Maintained cleanliness of patient areas, ensuring adherence to health and safety standards.
  • Participated in training sessions for new volunteers, sharing best practices to improve service quality.

Customer Service Sales Representative

Costco Wholesale
Rideland Ms
08.2022 - 03.2025
  • Assisted customers with inquiries and product information, ensuring a positive shopping experience.
  • Processed transactions accurately and efficiently using POS systems to maintain customer satisfaction.
  • Collaborated with team members to resolve customer issues, enhancing service quality and efficiency.
  • Trained new employees on customer service protocols and operational procedures for optimal performance.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

Nurse Aid -

Essential Health Careers
Jackson, MS

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Patient care
  • Vital signs monitoring
  • Compassion and empathy
  • HIPAA compliance
  • Basic life support

Certification

Nurse aid certificate

Timeline

CNA Volunteer

Jackson Veterans Home
02.2026 - 02.2026

Customer Service Sales Representative

Costco Wholesale
08.2022 - 03.2025

Entrepreneur

Self
06.2020 - Current

Nurse Aid -

Essential Health Careers