Jessica Yount
Grand Rapids,MI
Overview
9
9
years of professional experience
Work History
Server Manager
123 Tavern
Grand Rapids, MI
06.2022 - Current
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Led team of 15+ servers to consistently meet customer service and sales targets.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
Office Manager
Optimal Wellness Medical
Cascade MI
02.2020 - 03.2022
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Controlled finances to lower costs and keep business operating within budget. Reduced overall spending by 10%
General Manager
Omelette Shoppe
Grand Rapids, MI
04.2014 - 11.2019
- Developed and implemented strategies to increase sales and profitability. Increased sales by 27%.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Education
Esthetician License -
Douglas J Aveda Institute
Grand Rapids, MI03.2018
Associate of Arts -
Oakland Community College
Bloomfield Hills, MI06.2003
Skills
- Overseeing Personnel
- Restaurant Operation
- Employee Development
- Performance Strategies
- Operational Efficiency
- Guest Satisfaction
- Customer Experience
- Control Inventory Costs
Timeline
Server Manager
123 Tavern
06.2022 - Current
Office Manager
Optimal Wellness Medical
02.2020 - 03.2022
General Manager
Omelette Shoppe
04.2014 - 11.2019
Esthetician License -
Douglas J Aveda Institute
Associate of Arts -
Oakland Community College