Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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JESSICA ZAMORA

Tolleson,AZ

Summary

I am a high results-oriented individual that will keep projects on task. I am loyal to my company’s policies and vision. I also have the ability to lead those within areas of my expertise. When I learn something, I retain it and do the job the right way. My employers have referred to me as loyal, outgoing, dedicated, and adaptable. I love to educate myself and am always up to a challenge in any situation. I work well with others, but am very independent when need to be. My goal is to obtain a position that uses the experience and knowledge I’ve acquired in order to better myself and the business I work for.

Professional with proven background in logistics and transportation management, driving operational efficiency and timely deliveries. Known for fostering team collaboration and reliability, adapting to changing demands seamlessly. Expertise in route planning, customer service, and multitasking under pressure.

Overview

17
17
years of professional experience

Work History

Dispatcher

Waste Connections
01.2023 - Current
  • Schedule and dispatch drivers to appropriate routes based on customer needs, traffic, and weather conditions.
  • Monitor driver routes in real-time to ensure schedule adherence and make necessary adjustments.
  • Communicate with drivers throughout the day to address issues, delays, or special instructions.
  • Serve as the main point of contact for customer inquiries regarding service status or delivery timelines.
  • Use routing and dispatch software to optimize daily operations.
  • Maintain accurate and timely records of driver activity, service issues, and customer interactions.
  • Coordinate with operations, safety, and customer service teams to ensure service goals are met.
  • Handle emergency situations calmly and efficiently.
  • Provide support for DOT compliance and safety initiatives.

Banker

Rocket Mortgage
06.2021 - 12.2022
  • Collected and analyzed clients financing information in order to access eligibility for home loan.
  • Maintain knowledge of products in order to appropriately collect required documents and answer client questions.
  • Provided clients with an estimate of loan amount, interest rate based on a review of their income, credit, and assets.
  • Assisted with initial approval for a mortgage in order to help clients with their buying power for the client to start looking at a real estate property. Initial approval also helps demonstrate to both real estate agents and sellers that the client is willing/able to purchase the home..
  • Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
  • Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.

Retail Store Manager

AT&T
02.2012 - 05.2021
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Ensured to maintain knowledge of products, service, and promotional changes.
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Managed sales in order to drive monthly sales goals and quotas.
  • Enforced safety, health and security rules to promote a safe working environment.
  • Analyzed sales trends, and reports to determine sales growth potential opportunities.
  • Executed and managed every element of the sale process in order to drive performance through the sales team.
  • Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
  • Boosted employee retention rates by fostering a positive work environment, providing growth opportunities, and offering competitive compensation packages.


Assistant Store Manager

AT&T
08.2008 - 02.2012
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Provided every customer with professional and polite support for sales and service needs.
  • Maintained effective communication with sales team and upper management on operations, sales and safety and security in order to stay in compliance with new/changing policies and procedures.
  • Exceeded sales goals and keeping up with knowledge of technology.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.

Education

General Courses

Arizona Western College
Yuma, AZ
05.2003

High School Diploma - undefined

Yuma High School
Yuma, AZ
05.2002

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Active listening
  • Stress tolerance
  • Multitasking and organization
  • Record keeping

Accomplishments

  • Resolved product issue through consumer testing.
  • Supervised team of 14 staff members.
  • Collaborated with team of 27 in the development of AT&T store of the Future.
  • Multi Summit Award Winner & Customer Service Excellence.

Languages

Spanish
Full Professional

Timeline

Dispatcher

Waste Connections
01.2023 - Current

Banker

Rocket Mortgage
06.2021 - 12.2022

Retail Store Manager

AT&T
02.2012 - 05.2021

Assistant Store Manager

AT&T
08.2008 - 02.2012

High School Diploma - undefined

Yuma High School

General Courses

Arizona Western College

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JESSICA ZAMORA