Jessica Zamora
Houston,TX
Summary
Detail-oriented professional with a strong background in customer service and administrative support. Known for exceptional time management and critical thinking skills, contributing to improved operational workflows and enhanced customer experiences.
Overview
10
10
years of professional experience
Work History
Delivery Driver
DoorDash
Houston, TX
05.2023 - Current
- Delivered food orders efficiently, ensuring timely service and customer satisfaction.
- Navigated diverse routes using GPS technology to optimize delivery times.
- Communicated effectively with customers regarding order status and delivery updates.
- Managed multiple deliveries simultaneously while adhering to company protocols.
- Resolved customer complaints promptly, enhancing overall service quality.
Manager/Sales Second in Charge
Hey Bro Video Games
Houston, TX
06.2021 - 05.2023
- Kept detailed records of daily activities through online customer database
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Managed budgets and allocated resources to maximize productivity and profitability.
- Monitored inventory levels and coordinated stock replenishment to meet customer demand.
- Managed customer calls
- Created Sales Promotions
- Built relationships with customers and community to promote long term business growth
- Greeted customers and helped with selecting merchandise, finding accessories and completing purchases
- Managed returns, exchanges and refunds in accordance with store policy
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions
- Accurately processed POS transactions
Teacher/Office Administrator
Texas Christian School
Houston, TX
10.2015 - 04.2020
- Developed and implemented engaging lesson plans aligned with curriculum standards.
- Fostered a positive learning environment to enhance student participation and motivation.
- Utilized technology tools to facilitate interactive learning experiences in the classroom.
- Assessed student performance through diverse evaluation methods, ensuring accurate feedback for improvement.
- Organized school events and activities to build community engagement among students and families.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
- Served on school committees focused on curriculum development, teacher evaluations, or community outreach initiatives to contribute positively to the overall school climate.
- Created and developed lesson plans to meet students' academic needs.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
- Managed office communications to streamline information flow and enhance collaboration.
- Implemented filing system improvements, increasing efficiency in document retrieval by 30%.
- Maintained inventory of office supplies, ensuring availability while minimizing costs.
- Developed and maintained comprehensive databases for student records and school activities.
- Trained new administrative staff on procedures and software systems to ensure seamless onboarding.
- Oversaw daily office operations, enhancing workflow and reducing administrative bottlenecks.
- Collaborated with faculty to support event planning logistics, improving overall execution quality.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
- Streamlined appointment scheduling for executives, optimizing their daily agendas for maximum productivity.
Education
High School Diploma -
Humble High School
Humble, TXSkills
- Positive attitude
- Customer service
- Teamwork and collaboration
- Dependable and reliable
- Time management
- Attention to detail
- Data entry
- Recordkeeping and file management
- MS office
- Scheduling
- Critical thinking
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Delivery Driver
DoorDash
05.2023 - Current
Manager/Sales Second in Charge
Hey Bro Video Games
06.2021 - 05.2023
Teacher/Office Administrator
Texas Christian School
10.2015 - 04.2020
High School Diploma -
Humble High School