JESSICA ZAMORA
Wildomar,CA
Summary
Proven leader in driving sales and enhancing customer satisfaction, with a track record of executing effective marketing strategies and resolving disputes to expand customer bases. Skilled in developing sales strategies and fostering communication, with a focus on staff training and team growth. Experienced in managing high-volume environments while cultivating a strong sales culture. Dependable manager with expertise in conflict resolution and organizational skills, dedicated to maximizing business operations and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Insurance Broker
The Insurance Store
Murrieta, California
02.2025 - Current
- Educated clients on policy details, including coverage limits and exclusions.
- Researched coverage and premium options to provide tailored solutions for individual needs.
- Cultivated relationships with carriers to enhance service delivery and client satisfaction.
- Maintained accurate records of client interactions and policy transactions to ensure compliance.
- Managed multiple accounts simultaneously while consistently meeting deadlines.
- Executed administrative duties to support daily operations, including preparation of invoices.
Branch Rental Manager
Enterprise Rent-a-Car
Murrieta, California
08.2017 - 02.2025
- Executed targeted sales and marketing initiatives, driving significant revenue growth.
- Partnered with outside sales to identify critical accounts, securing multiple dealership contracts to expand fleet.
- Cultivated a strong sales culture, positioning team as top branch in region.
- Resolved customer disputes, enhancing relationships and expanding customer base.
- Managed diverse responsibilities in fast-paced environment, ensuring consistent productivity and service quality.
- Trained new staff on company policies and procedures, increasing overall productivity.
- Demonstrated quick learning of new concepts to support team objectives and streamline workflow.
Bridal Stylist
David's Bridal
08.2015 - 07.2017
- Achieved top sales stylist ranking by consistently surpassing sales quotas and driving customer satisfaction.
- Cultivated strong client relationships through reliable service delivery and exceptional outcomes.
- Engaged customers during peak periods to foster a positive and enjoyable shopping environment.
- Organized sales area and work station to effectively showcase products and increase sales.
- Trained new team members using positive reinforcement and supportive coaching techniques for improved service quality.
Barista
Starbucks
08.2014 - 04.2015
- Trained new baristas in beverage preparation and customer interaction to enhance team effectiveness.
- Fostered a welcoming atmosphere through friendly engagement, promoting repeat business.
- Collaborated with team members to streamline daily operations, contributing to overall service efficiency.
Education
Bachelor of Science - Criminal Justice, Business Administration
Grand Canyon University
Phoenix, AZ04-2017
Skills
- Customer relationship management
- Sales strategy and leadership
- Effective communication
- Staff training and development
- Goal orientation
Timeline
Insurance Broker
The Insurance Store
02.2025 - Current
Branch Rental Manager
Enterprise Rent-a-Car
08.2017 - 02.2025
Bridal Stylist
David's Bridal
08.2015 - 07.2017
Barista
Starbucks
08.2014 - 04.2015
Bachelor of Science - Criminal Justice, Business Administration
Grand Canyon University