Jessica Zapata
Dallas,TX
Summary
Highly motivated and organized Patient Service Representative with over 15 years of experience in delivering exceptional customer service and administrative support. Skilled in accurately managing patient documentation, optimizing workflows, and resolving issues to ensure a positive experience for patients. Strong communication skills in English and Spanish. Committed to providing the highest level of service and contributing to the success of the organization.
Overview
16
16
years of professional experience
Work History
Patient Service Representative
Methodist Medical Group
08.2008 - Current
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
- Trained new staff on front office process and procedures.
- Assisted supervisor with daily deposits, self pay worksheets and work queues.
Customer Service Associate
Walgreens
02.2008 - 07.2008
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Operated cash register to record transactions accurately and efficiently.
- Set up new sales displays each week with fresh merchandise.
Education
High School Diploma -
Yvonne A. Ewell Townview Center
Dallas, TX05.2006
Skills
- Exceptional Customer Service
- Appointment Scheduling
- Insurance Verification & Eligibility Determination
- Data Entry Proficiency
- Medical Terminology Knowledge
- Electronic Medical Records
- Patient Registration
- Fluent in both English & Spanish
- Payment Collection
Timeline
Patient Service Representative
Methodist Medical Group
08.2008 - Current
Customer Service Associate
Walgreens
02.2008 - 07.2008
High School Diploma -
Yvonne A. Ewell Townview Center
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