Jessica Zapata
Spring,TX
Summary
I am a very organized, outgoing, open minded person. I strive to do my best at anything I am put up to! Being my biggest critic I have so much pride in my work ethic. I am not scared to ask for help or questions if needed. I feel I would be a great asset to any company in any position needed. Being a "Jack of all trades" and a quick learner there is no challenge I can't accomplish
Overview
11
11
years of professional experience
Work History
Sales Associate
G.O.E.S. Heating Systems
02.2023 - 04.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Provider
Angel Bright Home Health Care
07.2022 - 12.2022
- Assist my client with any household chores that need to be done
- Run errands if needed, grocery/household shopping ect.
- Distribute clients medications on time.
Client Service/Sales
Baker Bloomberg & Associates
06.2016 - 08.2021
- Update anywhere from 500 to 800 clients on their accounts placed by phone or email
- Send out monthly status reports
- Reload current clients and encourage referrals
- Request any and all backup needed for our collectors and legal department.
Team Lead
InnoPak
01.2013 - 08.2015
- Supervised a team of 8 in manufacturing, material flow, storage and order fulfillment
- Picked, staged, and loaded products for shipping
- Installed protective bracing, padding and strapping to prevent shifting and damage to items during transport.
Education
Dental Assisting & M.I.B.C. -
National Institute of Technology
Houston, TXChild Development -
Houston Community College
Houston, TXSkills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Reliable and punctual
- Goal-Oriented
- Exceptional customer service
- Relationship Building
- Outgoing Personality
- Stocking and Receiving
- Conflict Resolution
- Product Sales
- Customer Needs Assessment
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Sales Associate
G.O.E.S. Heating Systems
02.2023 - 04.2024
Provider
Angel Bright Home Health Care
07.2022 - 12.2022
Client Service/Sales
Baker Bloomberg & Associates
06.2016 - 08.2021
Team Lead
InnoPak
01.2013 - 08.2015
Dental Assisting & M.I.B.C. -
National Institute of Technology
Child Development -
Houston Community College