Makaiya Thompson
Spring,TX
Summary
Dynamic customer service professional with extensive experience at the United States Postal Service. Proven ability to resolve conflicts and enhance customer satisfaction through active listening and critical thinking. Skilled in data entry and maintaining accurate records, contributing to efficient operations and compliance with regulations. Committed to delivering exceptional service in high-pressure environments.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
United States Postal Service
11.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers with inquiries, ensuring accurate information delivery and satisfaction.
- Processed mail and packages efficiently, adhering to postal service regulations and guidelines.
- Maintained organized records of transactions, enhancing retrieval speed and accuracy for future reference.
Mail Carrier
United Postal Service Service
12.2023 - 11.2024
- Delivered mail efficiently to designated routes while adhering to safety protocols.
- Managed daily sorting and organization of mail for optimal delivery performance.
- Assisted in training new employees on postal delivery processes and service standards.
- Maintained accurate records of deliveries, ensuring compliance with USPS regulations.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
Education
Bachelor of Science - Health
Prairie View A&M University
Prairie View, TX05.2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Customer relations
- Call center experience
Timeline
Customer Service Representative
United States Postal Service
11.2024 - Current
Mail Carrier
United Postal Service Service
12.2023 - 11.2024
Bachelor of Science - Health
Prairie View A&M University