Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jessica Zermeno

Stockton,USA

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer and Dispatching Service Representative

Raymond West
10.2024 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Delivered consistent top-notch service which resulted in an increase in positive feedback from customers.
  • Maintained a high level of professionalism when interacting with clients, ensuring positive experiences.
  • Coordinated emergency responses efficiently, ensuring prompt assistance for those in need.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Answered phone calls and responded to customer emails.

Coach New Hires/Team Leader

Home Depot
02.2022 - 10.2024
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel.

Lead Warehouse Associate

Amazon
04.2021 - 02.2023
  • Facilitated open communication with team members to resolve conflicts and address concerns, fostering a positive work environment that promoted collaboration and accountability.
  • Achieved high levels of customer satisfaction through timely fulfillment of orders while maintaining strict quality control measures throughout the entire supply chain process.
  • Increased overall efficiency by identifying areas of improvement within processes and recommending appropriate changes or technological upgrades.
  • Optimized warehouse organization by implementing efficient storage solutions and space-utilization techniques.
  • Enhanced order accuracy by closely monitoring inventory levels and conducting regular audits.

Education

High School Diploma -

Amos Alonso Stagg High School
Stockton, CA
05-2020

Esthetician License - Esthetician

California College of Barbering And Cosmetology
Stockton, CA
08-2022

Phlebotomy License - Phlebotomy Technician

CALRegional
Stockton, CA
12-2024

Skills

  • Effective communication
  • Group leadership
  • Personable and friendly
  • Building relationship
  • Coaching and mentoring
  • Customer service
  • Complaint handling
  • Payment processing
  • Professional telephone demeanor
  • Microsoft outlook
  • Scheduling
  • Appointment scheduling
  • Order processing
  • Recordkeeping strengths
  • Multi-line phone talent
  • Microsoft Excel
  • Data entry
  • Venipuncture
  • Order of draw
  • Patient care
  • Specimen handling
  • CPR certified

Certification

  • Licensed Phlebotomist - December 2024
  • Licensed Esthetician - August 2022

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer and Dispatching Service Representative

Raymond West
10.2024 - Current

Coach New Hires/Team Leader

Home Depot
02.2022 - 10.2024

Lead Warehouse Associate

Amazon
04.2021 - 02.2023

High School Diploma -

Amos Alonso Stagg High School

Esthetician License - Esthetician

California College of Barbering And Cosmetology

Phlebotomy License - Phlebotomy Technician

CALRegional

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