Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kassie Gomez

YONKERS,NY

Summary

Accomplished Customer Service Representative at State Farm Jewelz Santiago Agency, adept in enhancing client satisfaction and driving revenue growth through effective communication and problem-solving skills. Demonstrated flexibility by adapting to changing requirements, contributing to team performance, ensuring quality care for children in home-based child settings, and teaching vital skills at Hamaspik of Rockland County.

Overview

9
9
years of professional experience

Work History

Customer and Dispatching Service Representative

State Farm Jewelz Santiago Agency
03.2016 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
  • Contributed to revenue growth by upselling products and services whenever appropriate opportunities arose.
  • Assisted colleagues as needed in various tasks leading to higher overall team performance.
  • Ensured timely completion of daily tasks by closely following established schedules and prioritizing workload effectively.

Comprehensive Service

Hamaspik of Rockland County
01.2021 - 04.2023
  • Taught children how to ask for help when needed in the community and at home. Teach Community sign identification (exits, stop, don’t touch, enter, police) personal information (child's name, parent's name, address, Parents’ phone numbers, how to call 911).
  • ▪ Encourage children to choose activities that they enjoy, and take the child out for a walk. Encourage and escort them to their classes.
  • ▪ Teach children how to use internet navigation, touch typing, networking skills, abilities, and knowledge needed to perform specific tasks according to children’s age or grade.
  • ▪ Helped children with their homework and school activities.

Freelancer - Sales

Randstad Sourceright: IT Cosmetics
10.2019 - 08.2022
  • Reach sales goals by engaging and building a connection with clients in the store.
  • Built revenue in sales for many stores by 110% yearly.
  • Monitor competitive activity and performance.

Stock feedback on products in-store with the Executive Coordinator and Account Executive for store needs as well as a recapitulation of the day in the store. Report sale goals and competitive activity.

  • Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.

Education

Bachelor of Arts - Psychology

Lehman College
Bronx, NY
05.2023

Skills

Compassionate Care

Strong Organization and Problem Solving

Effective Communication and interpersonal skills

Proficiency in Microsoft Office, Teams, and Adobe Illustrator

Driver’s License

Languages

Spanish
Native or Bilingual

Timeline

Comprehensive Service

Hamaspik of Rockland County
01.2021 - 04.2023

Freelancer - Sales

Randstad Sourceright: IT Cosmetics
10.2019 - 08.2022

Customer and Dispatching Service Representative

State Farm Jewelz Santiago Agency
03.2016 - Current

Bachelor of Arts - Psychology

Lehman College
Kassie Gomez