Lashanta Hardwell
Houston
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Sagility
Houston
10.2024 - 01.2025
- Responded to customer inquiries via phone and email efficiently.
- Assisted customers in resolving product issues and service concerns.
- Customer Service / Contact Center Representative – answer member or provider calls, help with benefits questions, scheduling, billing issues, referrals, and service coordination.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Healthcare Specialist
Blue Cross Blue Shield of Texas
02.2022 - 10.2023
- Organized medical records in accordance with established standards of care. Documented patient histories, physical findings, and test results accurately and legibly in the electronic medical record system. Maintained confidentiality of all patient information according to HIPAA regulations. Educated patients on preventative care measures, such as nutrition advice and exercise regimens. Greeted, guided and offered assistance to patients and visitors. Answered patient questions and fielded complaints to resolve issues. Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Remote
Inbound Outbound Queue Associate
CVS
05.2021 - 01.2022
- Assisted customers with product and service inquiries via phone, email, and chat. Provided timely product information to customers. Resolved customer complaints efficiently. Maintained customer satisfaction by delivering accurate and helpful responses. Processed refunds, returns, exchanges, and order cancellations according to policy.
- Facilitated remote collaboration and communication among team members.
- Executed customer engagement strategies to enhance satisfaction and loyalty.
- Monitored compliance with safety regulations and company policies consistently.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Maintained cleanliness and organization of work area
- Implemented process improvements that enhanced workflow efficiency
Personal Shopper
Walmart
05.2019 - 05.2021
- Processed customer transactions and provided excellent customer service. Assisted in organizing merchandise displays on the sales floor. Maintained a clean, organized and inviting store environment. Greeted customers warmly upon arrival and identified their needs. Provided product knowledge to customers as needed.
Education
High School Diploma -
Wossman High School
Monroe, LAEkg /phlebotomist -
Unitech Training Academy
West Monroe, LASkills
- Strategic Planning
- Medical Evaluation
- Treatment Plans
- Communication Skills
- Medical Billing
- Eligibility Determination
- Patient Interviewing Skills
- Appointment Scheduling
- Appointment Confirmation
- Patient Intake
- HIPAA Compliance
- Time management
- Elderly care
- Problem-solving
- Patient care
- Dependable and responsible
- Daily living assistance
- Multitasking and organization
- Emotional support
- Strong ethics
- Relationship building
- Compassionate care
- Flexible schedule
- Verbal and written communication skills
- First aid and safety
- Flexible schedule and availability
- Dementia care
- Compassionate communication
- Medical record-keeping
- Supportive companionship
- Customer service
Timeline
Customer Service Representative
Sagility
10.2024 - 01.2025
Healthcare Specialist
Blue Cross Blue Shield of Texas
02.2022 - 10.2023
Inbound Outbound Queue Associate
CVS
05.2021 - 01.2022
Personal Shopper
Walmart
05.2019 - 05.2021
High School Diploma -
Wossman High School
Ekg /phlebotomist -
Unitech Training Academy