Summary
Overview
Work History
Education
Skills
Timeline
Generic

Roberta Talley

Paradise,CA

Summary

Professional caregiver prepared to bring compassion and efficiency to caregiving roles. Extensive background in providing personal care and emotional support, ensuring client comfort and safety with strong background in providing compassionate and effective support. Proven ability to adapt to changing needs and collaborate with team members to achieve optimal results. Skilled in personal care, medication management, and patient advocacy. Reliable, empathetic, and focused on delivering high-quality care.

Overview

18
18
years of professional experience

Work History

Customer Service Representative

Paradise Lens Lab
08.2020 - 01.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Caregiver

California Vocations
04.2007 - 11.2018
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
  • Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Education

No Degree - General Education

Butte College
Oroville, CA
12-2013

Skills

  • Respectful and compassionate
  • Time management
  • Elderly care
  • Problem-solving
  • Dependable and responsible
  • Personal hygiene assistance
  • Emotional support
  • Housekeeping
  • Strong ethics
  • Meal preparation
  • Compassionate care
  • First aid and safety
  • Compassionate communication
  • Medical record-keeping
  • Special needs care
  • Medication administration
  • Behavior redirection
  • Patient assessments
  • Reliability and punctuality
  • Compassion and empathy
  • Active listening
  • HIPAA compliance
  • Direct patient care

Timeline

Customer Service Representative

Paradise Lens Lab
08.2020 - 01.2025

Caregiver

California Vocations
04.2007 - 11.2018

No Degree - General Education

Butte College

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Roberta Talley