ALANTRIS TURNER
BARTLETT,US
Summary
Customer Service Representative with over 5 years of experience delivering exceptional service across diverse industries, including government and healthcare. Experienced with providing compassionate and attentive care to individuals in need. Utilizes strong interpersonal skills and empathy to connect with clients and support their daily living activities. Knowledge of managing medication schedules and coordinating with healthcare providers to ensure comprehensive care plans.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Internal Revenue Service
Memphis, TN, US
08.2021 - 06.2025
- Process amended tax returns, ensuring compliance and accuracy.
- Handle customer inquiries and complaints, resolving issues efficiently.
- Deliver personalized service, enhancing customer satisfaction.
- Maintain detailed call logs for accountability and transparency.
- Meet daily service quotas, focusing on quality and efficiency.
- Streamline tax return amendment processes while ensuring accuracy and compliance with IRS regulations, maintaining comprehensive documentation for audit trails.
- Resolve complex customer inquiries through empathetic communication, delivering tailored solutions while adhering to federal guidelines and protocols.
Direct Support Professional Caregiver
Capitol City Residential Health Care
Memphis, TN, US
05.2020 - 06.2021
- Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Maintained 100% satisfaction rating with customers by providing exceptional service and support.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
- Improved client quality of life by providing assistance with daily living activities such as bathing, grooming, dressing, feeding, toileting assistance.
- Provided reliable transportation for clients to attend medical appointments, social outings, or other community-based events as needed.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Managed medications for clients, ensuring proper dosages were taken on schedule and any side effects were promptly reported to healthcare professionals.
- Helped clients manage money, pay bills, and shop for groceries or personal items.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Customer Service Representative
Sutter Health
Memphis, TN, US
05.2018 - 02.2019
- Handled customer inquiries, resolved issues, enhanced satisfaction.
- Achieved high customer retention through effective communication.
- Utilized CRM tools to track customer interactions, improving response time.
- Addressed complaints promptly, leading to improved customer loyalty.
Caregiver, Special Needs
Chosen People Home Health Agency
Memphis, TN, US
01.2017 - 03.2018
- Managed inventory accuracy through audits, resolving discrepancies efficiently.
- Prepared shipments with precise labeling and documentation for smooth logistics.
- Inspected deliveries, ensuring quality and quantity, coordinating returns when needed.
- Maintained clean workspaces, ensuring safety and accessibility in busy environments.
- Prepared meals and snacks and fed clients.
- Enhanced the quality of life for special needs individuals by providing personalized care and attention.
- Assisted clients in achieving their daily goals by offering physical support and emotional encouragement.
- Provided compassionate care for special needs clients, ensuring their comfort and dignity at all times.
- Developed strong relationships with clients and families, fostering trust and open communication regarding care plans.
- Communicated well both verbally and in writing with clients, guardians, and medical professionals.
- Ensured timely administration of medications and treatments as prescribed by medical professionals.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
Cashier
Target
Memphis, TN, US
01.2015 - 05.2016
- Processed payments accurately, enhancing daily transaction efficiency.
- Assisted customers with purchases, improving satisfaction and program sign-ups.
- Maintained organized payment records, ensuring compliance and accuracy.
Education
Booker T. Washington High School
Memphis, TNSkills
- Customer Service
- Documentation
- Data Entry
- Auditing
- Team Player
- Problem Solving
- Respectful and compassionate
- Time management
- Elderly care
- Dependable and responsible
- Patient care
- Daily living assistance
- Multitasking and organization
- Personal hygiene assistance
- Basic housekeeping
- Emotional support
- Meal preparation
- Strong ethics
- Compassionate care
Timeline
Customer Service Representative
Internal Revenue Service
08.2021 - 06.2025
Direct Support Professional Caregiver
Capitol City Residential Health Care
05.2020 - 06.2021
Customer Service Representative
Sutter Health
05.2018 - 02.2019
Caregiver, Special Needs
Chosen People Home Health Agency
01.2017 - 03.2018
Cashier
Target
01.2015 - 05.2016
Booker T. Washington High School