Samuel Coats
Bartlett,TENNESSEE
Summary
Highly motivated CSR with 8 years of Compressed Air experience, seeking an opportunity to be an asset in the Service Department. Experience in the field as a technician combined with previous office experience as a service advisor, provides a great understanding of what is needed to assist in growing the Service Department.
Overview
16
16
years of professional experience
Work History
Commercial Sales Representative
Kaeser Compressors
04.2022 - Current
- Identify business prospects in target markets and develop defined marketing plans to attract new customers.
- Design systems that meet or exceed customers requirements in 40hp or smaller.
- Attended training sessions on sales skills, product knowledge and technical information,
Service Technician
Kaeser Compressors
11.2019 - 04.2022
- Diagnose, troubleshot and repair problems within the compressed air system.
- Perform preventative maintenance on all compressed air equipment.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Installed new equipment
- Perform Air Demand Analysis on systems to help identify issues or help properly size a system.
- Attend annal trainings on compressed air systems.
Service Advisor
Kaeser Compressors
06.2015 - 11.2019
- Entered Service Notifications for upcoming jobs.
- Assisted Service Technicians with installation of new equipment and other large jobs.
- Developed quotes by costing materials, supplies, and labor for new equipment installs.
- Managed the Service Calender to make sure jobs were being scheduled in a timely and effective manor.
- Responded to customers needs and requests in a timely maner while prioritizing other issues as they would arise.
- Handled all shipping in and out of the branch.
- Performed most all other requirements of a Branch Service Manager in the absence of one for almost two years.
Mobile Company Store Manager
Snap-On Tools
09.2013 - 06.2015
- Ran weekly route to different stops to sale product and collect money.
- Managed inventory control and cash control of Mobile store.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services offered by Snap-on
Service Technician
Shelby County Schools
07.2007 - 10.2013
- Diagnosed and troubleshot problems on school busses and maintenance trucks.
- Perform preventative maintenance procedures on all SCS vehicles.
- During the regular school months, I made sure every bus made it off the lot in the morning in a timely manner so that they could be on schedule to pick up students from there assigned route.
Education
High School Diploma -
Macon Road Baptist School
Memphis, TN07.1999
Skills
- Mechanical Aptitude
- Employee Relations
- Reliable and Responsible
- Task Delegation
- Customer Service
Timeline
Commercial Sales Representative
Kaeser Compressors
04.2022 - Current
Service Technician
Kaeser Compressors
11.2019 - 04.2022
Service Advisor
Kaeser Compressors
06.2015 - 11.2019
Mobile Company Store Manager
Snap-On Tools
09.2013 - 06.2015
Service Technician
Shelby County Schools
07.2007 - 10.2013
High School Diploma -
Macon Road Baptist School
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