Michael Hannan
Isanti
Summary
Dynamic professional with over 20 years of sales and technical expertise, including a standout role at Acucraft Fireplaces. Excelled in customer-focused solutions, project management, and technical support, showcasing exceptional communication skills and problem-solving abilities. Proven track record in improving sales year to year.
Overview
32
32
years of professional experience
Work History
Commercial Sales Representative
Top Build/Service Partners
09.2024 - Current
- Insulation and rain gutter sales
- Developed and maintained relationships with contractors, retail Lumber yards and manufacturers to drive sales growth.
- Conducted product presentations to educate clients on service offerings and benefits.
- Attend Pre-bid meetings with contractors
- Analyzed market trends to identify new business opportunities and customer needs.
- Collaborated with marketing and pricing team to set pricing margins based on customer sales volume and product mix.
- Cold call customers, in person, by phone and email.
Fireplace Sales
Acucraft Fireplaces
04.2014 - 07.2024
- Enhanced customer engagement by presenting tailored sales brochures and information.
- Qualified customer needs to recommend standard or custom fireplace models effectively.
- Delivered comprehensive quotes to customers based on specific requirements and preferences.
- Provided expert technical support for fireplace installation, operation, and maintenance.
- Streamlined sales processes from initial contact through order completion and follow-up.
- Cultivated repeat business by focusing on customer satisfaction and referrals.
Inside sales floor, on-site estimator, installation manager
Woodland Stoves and Fireplaces
01.2002 - 03.2014
- Oversee all aspects of Hearth installs from sales to completed installs, service after the sale, warranty and service issues
- I also act as project manager for custom commercial fireplaces, working with architects and designers from the design phase to contractors with install consulting.
Informal, small business from home where repairing trailers
Hannan’s Trailer Service
01.2001 - 01.2004
- Performed brake and suspension work, electrical and welding.
Customer support, sales and installer
Express Signs
01.1998 - 01.2002
- Managed a fleet of portable, temporary rental signs
- Set up, maintained, and removed portable signs on location around the 10 county metro area
- Assisted customers with set up and removals, and sales to new customers
- Maintained vehicles, equipment and also fabricated custom sign trailers.
Service Manager/Sales
AWD Coolers
01.1994 - 01.1998
- Managed day to day operations of in-line water filtration and water coolers
- Ordered all parts to maintain and install water coolers
- Scheduled installs, pulled city licenses and permits and dispatched plumbers and service technicians.
Skills
- Over 20 years of sales experience
- Computer skills - Word, Excel, email, Sketch up
- Communications skills, in person, email and phone
- Experience with skid steers, boom lifts and trenchers
- Proficient with all hand and power tools
- Metal fabricating
- Experience with construction/remodeling - plumbing, electrical, framing, roofing, concrete
- Computer Literacy
- Problem Solving
- Attention to Detail
- Blueprint Reading
- Technical Aptitude
- Work Order Processing
- Conflict Resolution
- Task Prioritization
- Customer Service
- Construction Experience
- Training and Mentoring
- Adaptability and Flexibility
- Decision Making
- Microsoft Office Suite
- Time Management
- Wood and gas Fireplace Installation
- Teamwork and Collaboration
- Goal Setting
- CRM experience, Hub-Spot
- Business Acumen
- Relationship building
- Analytical thinking
- B2B and B2C Experience
SALES EXPERIENCE
- Over $17 million in sales in the past 10 years
- Averaged 27% lead to order ratio (averaged 8-12% higher than others)
- Sold the highest number of models 9/10 years, with the most at 175 models
- Averaged 12% lead to order ratio, company goal of 9-10%
Timeline
Commercial Sales Representative
Top Build/Service Partners
09.2024 - Current
Fireplace Sales
Acucraft Fireplaces
04.2014 - 07.2024
Inside sales floor, on-site estimator, installation manager
Woodland Stoves and Fireplaces
01.2002 - 03.2014
Informal, small business from home where repairing trailers
Hannan’s Trailer Service
01.2001 - 01.2004
Customer support, sales and installer
Express Signs
01.1998 - 01.2002
Service Manager/Sales
AWD Coolers
01.1994 - 01.1998