Tawan Roberts
Suwanee,GA
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer and Dispatching Service Representative
Accelerated One Dispatching Llc
07.2019 - 08.2022
- Directed dispatching, routing and tracking of 15 fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Closely monitored dispatch board to triage and prioritize over 150 daily calls.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
Floor Manager
American Credit Financial
10.2018 - 04.2019
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Warehouse Associate
Cannon
03.2018 - 10.2018
- Worked safely around moving machinery.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Wrapped pallets in shrink wrap prior to loading.
Education
High School Diploma -
Clifford J. Scott High School
East Orange, NJ06.1992
Skills
- Service Requests
- Work Order Preparations
- Call Center Software
- Dispatch Recordkeeping
- Effective Communication
- Equipment Location Identification
- Service Coordination
Certification
- Licensed forklift operator - [Timeframe]
Timeline
Customer and Dispatching Service Representative
Accelerated One Dispatching Llc
07.2019 - 08.2022
Floor Manager
American Credit Financial
10.2018 - 04.2019
Warehouse Associate
Cannon
03.2018 - 10.2018
High School Diploma -
Clifford J. Scott High School
- Licensed forklift operator - [Timeframe]
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