Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jessica Zheng

Medford ,MA

Summary

Proven multitasker and dedicated team player, I excelled at Bamboo by efficiently managing high customer volumes and resolving complaints with professionalism, boosting customer satisfaction. Skilled in cash handling and inventory management, my strong customer service abilities and reliability contributed significantly to workplace harmony and operational efficiency.

Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.

Qualified bartender with robust background in hospitality and mixology. Successfully crafted diverse cocktails and ensured customer satisfaction, contributing to high repeat business. Demonstrated skills in customer service and inventory management.

Overview

4
4
years of professional experience

Work History

Bartender/Restaurant Server

Bamboo
01.2022 - 10.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.

Server/Head Bartender

WeiShuWu Hotpot
04.2023 - 07.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.

Server /Bartender

Red Tea Garden
01.2021 - 12.2021
  • Cultivated warm relationships with regular customers.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Education

Bachelor of Science - Dental Hygiene

MCPHS
Longwood MA
05-2026

High School Diploma -

Brauer Secondary College
Australia
11-2019

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude

Languages

English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual

Timeline

Server/Head Bartender

WeiShuWu Hotpot
04.2023 - 07.2023

Bartender/Restaurant Server

Bamboo
01.2022 - 10.2024

Server /Bartender

Red Tea Garden
01.2021 - 12.2021

Bachelor of Science - Dental Hygiene

MCPHS

High School Diploma -

Brauer Secondary College
Jessica Zheng