Jessica Zurcher
Mount Laurel
Summary
Experienced coordinator with a strong focus on team collaboration and achieving results. Skilled in project management, communication, and problem-solving. Known for flexibility with changing needs and reliability in delivering outcomes. Prepared to make a significant impact in a dynamic environment.
Overview
9
9
years of professional experience
Work History
National Enablement Coordinator
Topgolf
08.2021 - Current
- Actively work to support National Accounts Managers regarding Contracts, lead intake & referrals and accounting measures for National Clients
- Assisted on new Salesforce implementation/testing from Delphi Organization
- Continuously working with the Salesforce Support team in new organization updates & quality assurance of newly requested fields & automations for the Sales Process
- Using Salesforce Trailblazer modules for enhanced continuing education
- Acting liaison between Partnerships & National Events to ensure Paid Partners
- Developed and implemented process improvements, enhancing team efficiency and collaboration.
- Facilitated communication between departments, streamlining workflows and information sharing.
- Trained new team members on operational procedures and best practices, fostering a knowledge-sharing culture.
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Boosted team morale and productivity by maintaining open-door policy for feedback and concerns.
- Collaborated with IT to develop user-friendly project management tool, streamlining project tracking and reporting.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Kept high average of performance evaluations.
Event Sales Admin
Topgolf
12.2019 - 08.2021
- Part of On-Board Staff to prepare for Covid 19 re-opening meeting all regulations to secure customer and staff safety concerning all aspects of the business
- Research and collect business data for the sales associates to use on their daily "Business Development" cold calls
- Keep track of daily payment certifications and refunds for errors
- Worked alongside the DOS in plotting event "preshifts" and to form "Stacking Sheets" shared amongst sales account managers to elevate events ability to book.
- Communicated and helped managed daily BEO meetings to track mistakes, changes for the DOS, Operations and HOH to ensure smooth execution of events.
- Tracked daily additional sales and researched discrepancies within Analytics.
- Arrange the schedule for the TopGolf "Growing Game" Program that assists local high schoolers in free practice for their golf teams
- Input guest data into Delphi for the sales account managers
- Get packets made for front of house and back of house associates
- Answer guest questions regarding the venue and direct them to the right sales associate
- Floor manager
Pet Caregiver
Rover.com
New Jersey
11.2024 - Current
- Enhanced service quality by gathering client feedback and adjusting care plans accordingly.
- Provided daily care and attention for various dog breeds, ensuring safety and well-being.
- Administered medications and monitored health conditions, maintaining clear communication with pet owners.
- Upheld excellent client relationships through regular progress reports detailing the physical, emotional, and behavioral status of their animals.
- Elevated client satisfaction rates with timely responses to inquiries and concerns regarding their pets'' welfare.
- Reduced pet owners'' stress levels by managing daily routines and schedules for their animals.
- Ensured a clean and safe environment for pets by maintaining sanitary living spaces and administering preventative health measures.
- Exercised dogs on leads and at dog parks.
- Administered medications to animals in treatment and documented changes in condition.
Manager
Fearless Restaurants (White Dog, Autograph, Moshulu)
01.2018 - 01.2019
- Manager on duty for a variety of food and beverage venues including casual dining, fine dining and on-premises catering
- Point person for all guest relations and guest services
- Manage POS (RPower) and reservation systems
- Manage Adobe InDesign for seasonal menu changes and daily wine and beer updates
- Staffing and scheduling for all events, restaurant operations
- Entering daily sales, payroll and financial information through Compete
Waitress
Fearless Restaurants (White Dog Cafe)
01.2017 - 01.2018
- Educated guests on farm to table lifestyle of the restaurant
- Trained incoming staff members on Steps of Service
- Worked in multi job areas - hostessing, bussing and running
- Served for daily a la carte and multi - coursed banquets
Education
Bachelor of Science - Hotel and Restaurant Management
Drexel University
Philadelphia01-2015
Skills
- Microsoft office
- Team building
- Task prioritization
- Self motivation
- Multitasking and organization
- Customer service
- Data entry
- MS office
- Process improvement
- Project Support
- Database management
- Administrative oversight
- CRM software
- Problem-solving
- Animal body language
- Animal welfare
- Cleaning
- House sitting
- Relationship building
- Recordkeeping
Timeline
Pet Caregiver
Rover.com
11.2024 - Current
National Enablement Coordinator
Topgolf
08.2021 - Current
Event Sales Admin
Topgolf
12.2019 - 08.2021
Manager
Fearless Restaurants (White Dog, Autograph, Moshulu)
01.2018 - 01.2019
Waitress
Fearless Restaurants (White Dog Cafe)
01.2017 - 01.2018
Bachelor of Science - Hotel and Restaurant Management
Drexel University