JESSICA CHRISTIA GARCIA
North Las Vegas,NV
Summary
Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Compassionate Certified Nursing Assistant adept at bathing, grooming and feeding elderly and disabled patients. Familiar with advanced medical terminology and procedures.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Army And Air Force Exchange Services
09.2019 - 06.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Met customer service goals and exceeded customer expectations.
- Processed customer orders and accurately handled payment transactions.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Utilized POS system to handle customer cash and credit card transactions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Redeemed coupons to discount purchases.
Administrative Assistant
Atlas Express Padala
01.2019 - 03.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
Server Supervisor/Receptionist
Belmont Village Senior Living
01.2015 - 12.2017
- Enhanced customer satisfaction by providing efficient and friendly service to guests.
- Assisted management in reducing food waste by closely monitoring inventory levels and expiration dates.
- Improved communication among staff members through regular team meetings and open discussion forums.
- Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.
- Collaborated with kitchen staff to ensure timely delivery of food orders while maintaining high-quality standards.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Certified Nursing Assistant
San Tomas Convalescent Hospital
03.2011 - 12.2016
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Bistro Supervisor
Courtyard By Marriott
06.2013 - 01.2015
- Managed and monitored product quality, service and satisfaction trends, evaluated concerns and addressed issues to make improvements.
- Supervised, supported, scheduled and assigned daily work to bistro team members.
- Assisted in monitoring inventory and controlling use of restaurant equipment.
- Maintained compliance with health, safety, sanitation and alcohol awareness standards.
- Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
- Delivered exceptional guest experiences and taught team how to handle different situations.
- Reduced waste, controlling inventory levels and optimizing food ordering procedures.
Education
Associate of Science - Nursing Assistant
Solano School of Nursing
Milpitas, CA01.2011
Bachelor of Science - Nursing
Perpetual Help College
Philippines04.2004
Skills
- Call Management
- Information Security
- Data Collection
- Report Generation
- Direct Patient Care
- Quality Assurance
- Care Plan Implementation
- Patient Lifting
- Mobility Assistance
- Documenting Behaviors
Timeline
Customer Service Representative
Army And Air Force Exchange Services
09.2019 - 06.2023
Administrative Assistant
Atlas Express Padala
01.2019 - 03.2020
Server Supervisor/Receptionist
Belmont Village Senior Living
01.2015 - 12.2017
Bistro Supervisor
Courtyard By Marriott
06.2013 - 01.2015
Certified Nursing Assistant
San Tomas Convalescent Hospital
03.2011 - 12.2016
Associate of Science - Nursing Assistant
Solano School of Nursing
Bachelor of Science - Nursing
Perpetual Help College
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