Open To Work
Jessica D. Luster
Ivy Creek Health Care
Prattville,AL
Work Preference
Desired Job Title
Medical Assistant /Laboratory PhlebotomistNight Shift ManagerMedical Assistant / Front DeskFront Office StaffMCTWork Type
Full TimeLocation Preference
On-SiteRemoteLocation:
Prattville, ALOpen to relocation:
YesImportant To Me
Career advancementWork-life balanceCompany CultureHealthcare benefitsWork from home optionPaid time offPaid sick leave401k match4-day work weekSummary
Efficient, with a solid foundation in providing clinical and administrative support in healthcare settings. Proven ability to assist in patient care, manage medical records, and support office operations. Demonstrated skill in patient communication and multitasking in fast-paced environments.
1
Certification
6
years of professional experience
Work History
Medical Assistant /Laboratory Phlebotomist
10 Months- Enhanced patient experience by efficiently guiding them to examination rooms and addressing their questions. Improved accuracy and confidentiality in patient records through meticulous intake and documentation processes. Elevated operational readiness by maintaining clean and prepared examination rooms for every patient visit. Achieved uninterrupted service by strategically managing supply inventory and coordinating timely reorders.
- Achieved timely administration of medications and vaccinations by adhering to healthcare provider guidelines and strict safety protocols. Enhanced office processes through successful implementation of electronic health record systems, resulting in improved data retrieval times. Delivered optimal patient care by actively monitoring vital signs and promptly reporting changes to medical staff. Successfully gathered detailed client medical history, medication information, symptoms, and allergies for effective treatment planning.
- Assisted in managing medical records by filing, organizing, and scanning documents. Cultivated positive relationships with patients through effective communication techniques to highlight clinic's commitment to quality care.
- Achieved efficient blood sample collection from patients while maintaining compliance with safety protocols. Facilitated accurate processing of lab specimens to guarantee timely diagnostic testing. Optimized specimen labeling processes, resulting in improved accuracy and fewer errors. Upheld infection control standards throughout the phlebotomy process. Provided empathetic support to patients, effectively reducing anxiety during sample collection. Adjusted techniques to address individual patient needs, including special requests and severe needle anxiety.
- Oversaw patient check-ins and organized appointment scheduling to optimize office workflows. Managed electronic health records, ensuring data accuracy and adherence to compliance requirements. Provided support to patients regarding insurance verification and billing inquiries, contributing to improved client satisfaction. Evaluated patient insurance demographics and health history to guarantee up-to-date information. Coordinated the completion of essential medical forms and documentation for patients. Upheld patient privacy by rigorously safeguarding all records and information in compliance with HIPAA.
Night Shift Manager
5 Months- Oversaw comprehensive cash management, including register operations and daily deposits. Managed financial operations, ensuring cash drawer accuracy and appropriate cash flows. Addressed pricing discrepancies by updating system accuracy for optimal customer service.
- Directed store operations, ensuring efficient customer service and staff supervision. Guided team in processing customer returns, enhancing satisfaction and maintaining accurate inventory. Implemented strategies for maintaining store cleanliness and inventory levels.
- Coordinated store opening and closing operations, including delivery management. Facilitated new hire training, establishing foundational knowledge and skills. Monitored surveillance systems for proactive theft management and effective loss prevention.
- Conducted regular product audits, ensuring compliance with quality standards. Oversaw management of product damages, streamlining inventory control and minimizing waste.
Medical Assistant / Front Desk
8 Months- Oversaw patient check-in processes and verified insurance coverage. Managed payment processing and appointment scheduling, including rescheduling as necessary. Coordinated referrals to external offices and organized appointments with other healthcare providers for patients. Executed deposit drop-offs at the conclusion of each shift while maintaining a clean and well-stocked lobby environment. Liaised with companies for employee send-overs and conducted follow-up calls with patients. Administered primary care surveys to gather patient feedback. Oversaw delivery check-ins for medications and facilitated patient check-out for prescribed medications. Supported patient intake workflows to ensure compliance with medical documentation standards.
- Managed patient flow to examination rooms. Oversaw patient inquiries and coordinated necessary testing. Prepared comprehensive reports for physician evaluations. Compiled detailed medical histories, including medication, symptoms, and allergies.
- Achieved efficient patient care through proficient x-ray execution and injection delivery. Enhanced procedural outcomes by effectively applying splints and managing lab sample draws. Contributed to successful nurse practitioner assistance during procedures.
- Assisted in maintaining clean and organized examination rooms to support efficient patient care delivery. Aided clinical staff by tracking medical supply inventory to promote readiness for procedures. Guided new team members on best practices for patient care and administrative tasks to cultivate a knowledgeable environment. Cleaned, restocked, and organized exam rooms and medical equipment.
- I also worked for this company from July 2024 - Sept 2025
Front Office Staff
2 Months- Streamlined patient check-in and insurance verification processes to enhance service delivery. Improved payment collection and appointment scheduling, contributing to operational efficiency.
- Established referral systems and managed appointment scheduling with external providers. Enhanced appointment accuracy through diligent verification of next-day bookings and record updates. Elevated patient scheduling and confirmation processes to increase office productivity.
- Optimized insurance claim processing and validated patient billing details for accuracy. Boosted patient satisfaction through proactive follow-up calls regarding treatment adherence.
MCT
5 Months- Assisted in patient care and supported nursing staff with various tasks. Facilitated dressing changes and performed wound care. Provided bathing assistance to patients and helped with feeding as needed. Managed patient changes based on bathroom needs. Conducted Foley catheter care and pre-surgery preparation. Measured vital signs and participated in therapeutic activities. Documented patient activities including inputs and outputs, and reported any issues during shifts. Communicated with nursing staff regarding vital signs and assisted in documenting new patient arrivals. Administered EKGs and set up telemetry equipment. Transported medications from the pharmacy for nursing staff. Prepared rooms for incoming patients and ensured proper handoff to the next shift. Collected blood samples, cultures, and other lab specimens.
- Worked in float pool, providing care to diverse patient populations across multiple units, including cardiovascular, thoracic, psychiatric, med-surg, post-surgical, renal, orthopedic, ICU, CVICU, COVID, and stroke. Delivered tailored care to patients with various disabilities and challenges, adapting to the specific needs of each individual.
Screener
5 Months- Achieved high safety standards for patients and staff during COVID-19 crisis through effective health monitoring. Executed thorough screening measures for all building entrants, significantly reducing health risks. Enhanced compliance with safety protocols by distributing masks and managing visitor access. Streamlined communication with charge nurse regarding health concerns, ensuring prompt resolutions. Improved front desk efficiency by expertly managing phone calls and patient check-ins. Facilitated smooth patient transitions by coordinating drop-offs and assignments to appropriate rooms. Maintained operational integrity of entry logging systems to ensure accurate data tracking and accessibility of identification badges.
Manager
4 Months- Directed cash register operations and oversaw daily store management while providing exemplary customer service. Managed cash handling processes for nightly deposits, ensuring accuracy in all transactions and employee supervision. Led return and refund operations while maintaining optimal store presentation and inventory levels. Executed opening and closing procedures, coordinating deliveries to streamline inventory management. Oversaw cash drawer closures, confirming correct totals and ensuring cashiers followed cash drop protocols. Facilitated training for new employees, fostering a knowledgeable and efficient workforce. Conducted comprehensive product checks to ensure compliance with expiration standards and managed damaged goods effectively. Monitored surveillance footage to address theft incidents, implementing preventative measures as necessary.
Education
HS Diploma - Basic
No Degree
Skills
Phlebotomy
Immunization administration
EMR / EHR
Patient scheduling
Assist clinical staff
CPR
HIPAA compliance
Excellent customer service
Adaptability
Compassionate
Cash management
Certification
- BLS
- DOT (through company)
- BAT (through company)
- MA (through multiple companies)
A few other things I’ve done and get to know me
- I have worked with crews building factories in Ohio. I can drive a scissor lift, fork lift, backhoe, and bush hogs.I have been a certified rigger, secretary, medical assistant, manager, hostess, waitress.I can handle multiple tasks at a time. I have great experience handling upset clients and difficult situations. I have done training to work with people that have special needs and de-escalation tactics for such.
- I went through EMT school and training with Rosa EMT academy in 2022. My resume may seem far between jobs and small amounts of time at some. This is because I have moved around a lot to travel and see what the world had to offer. I am not stable and looking for a career to make a life out of. I am a very hardworking and dedicated employee that will go above and beyond to get my job done. I am very organized and always willing to learn something new and grow. I have had other jobs not listed in all different kinds of fields that I did for temporary times while traveling and through high school.
Timeline
Medical Assistant /Laboratory Phlebotomist
Ivy Creek Health Care
10.2025 - Current
Night Shift Manager
Dollar General
07.2023 - 12.2023
Medical Assistant / Front Desk
Mainstreet Family Care
09.2022 - 05.2023
Front Office Staff
Neurology Consultants of Montgomery
07.2021 - 09.2021
MCT
East Alabama Medical Center
01.2021 - 06.2021
Screener
East Alabama Medical Center
08.2020 - 01.2021
Manager
Dollar General
04.2020 - 08.2020
Foley High School
HS Diploma from Basic
EMT School
No Degree