Jessica Frausto
San Antonio,Texas
Summary
Visionary individual with more than 15 years of customer service, sales and leadership experience. Strengths in strategic planning, efficiency and team building. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Experienced in developing marketing initiatives, increasing business success and boost sales. Excellent analytical, organizational and decision-making abilities.
Overview
20
20
years of professional experience
Work History
Business Owner
Del Sol Sunless Glo
San Antonio, TX
01.2018 - Current
- 4 years 3 months
- Consulted with clients to assess needs and propose optimal solutions.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Promoted business via social media to generate leads and maximize brand identity.
- Frequently studied market to keep abreast of new industry trends.
- Determined best courses of action for company based on regional market trends and demands.
- Devised processes to boost long-term business success and increase profit levels.
Lead Registered Dental Assistant/Marketing Specialist
TruSmile Dentistry
09.2020 - 02.2022
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Explained treatment procedures and instructed patients on home care guidelines.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Helped complete routine and advanced procedures by preparing patients and instruments for expected needs.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Monitored trends in social media, industry and competitive landscape to create new material.
- Maximized advertising efforts by developing content for media relations, corporate communications and social media posts.
- Developed advertisements with impactful messages to stimulate engagement and reach target audiences.
- Collaborated with external creative agencies to produce and distribute marketing materials.
- Maintained high level of understanding of industry standards and trends.
- Responded to telephone and in-person requests for information.
- Followed up with existing patients to provide additional support and address concerns.
- Increased sales by fostering relationships with patients, implementing business strategies and suggesting areas for improvement.
Registered Dental Assistant
Leon Springs Dental Center
San Antonio, Texas
03.2019 - 05.2020
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Documented patient dental health information, medical history and vital signs for future reference.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
Registered Dental Assistant/Social Media Specialist
Heartland Dental
San Antonio, TX
03.2018 - 03.2019
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Increased customer engagement through social media.
- Maintained company's social media presence by posting messages, answering posts and monitoring responses.
- Developed social media calendar, which included scheduling email blasts, social media posts, marketing campaigns and website updates.
- Utilized content management system to post images and videos of company products online.
- Obtained, attributed, and wrote compelling captions and other text for photos, video, and other graphics for both print and online use.
- Collaborated with advertising, production, online marketing and management teams to perfectly time campaigns across platforms.
Independent Consultant
Thirty-One Gifts
05.2011 - 07.2016
- Conveyed love of products sold and devotion to company, customers and brand in sales presentations to establish credibility and make personal connections with clients.
- Developed specific schedule of prospecting and account management tasks to perform daily, weekly and monthly to meet or exceed sales goals with little company supervision.
- Placed cold calls to potential customers and follow-up calls to current and past clientele, cultivating long-term relationships to generate referral and repeat business.
- Identified new customers by attending trade-shows, networking and performing cold-calls.
- Created and deployed successful marketing collateral to highlight offerings and engage customers at appointments, trade shows and networking events.
Texas Realtor
Keller Williams
Harker Heights , TX
05.2007 - 01.2010
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
- Advised and informed prospective clients on current market activities and conditions.
- Wrote contracts to outline sales and purchases of properties.
- Compared recently sold area properties to determine competitive market prices.
- Increased home sales through persuasion, negotiation and closing prowess.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Coordinated appointments to show tenants and buyers prospective homes.
- Negotiated contracts with buyers and sellers to maximize customer savings.
- Developed new business and managed new and existing clients.
Teller II
Fort Hood National Bank
Fort Hood, TX
03.2006 - 06.2009
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Maintained friendly and professional customer interactions.
- Executed wire transfers, stop payments and account transfers.
- Established rapport with new clients to increase satisfaction and loyalty.
Customer Service Associate
Cash In Advance
Killeen, Texas
01.2005 - 03.2006
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Responded to inbound inquiries regarding accounts and payments.
- Used accounting software to reconcile accounts, track income and generate invoices.
- Processed bill reminders and consulted with third-party collection agency to resolve past-due customer accounts.
- Reported financial data and updated financial records in ledgers and journals.
Education
Bachelor of Arts - Communications
The University of Texas At San Antonio
San Antonio, TXAssociate of Arts - Business Finance
Central Texas College
Killeen, TX06.2009
Registered Dental Assistant
Austin Dental Assistant School
01.2011
Texas Real Estate License
Hall Real Estate School
Killeen TX03.2008
Skills
- Microsoft Office
- Project Management
- Marketing Strategies & Content Management
- Team Collaboration & Delegation
- Client Relationship Management
- Creative and Innovative
- Relationship Building
- Work Planning
- Social Perceptiveness
- Detail Oriented
- Cold Calling
- Scheduling
- Sales expertise
Timeline
Lead Registered Dental Assistant/Marketing Specialist
TruSmile Dentistry
09.2020 - 02.2022
Registered Dental Assistant
Leon Springs Dental Center
03.2019 - 05.2020
Registered Dental Assistant/Social Media Specialist
Heartland Dental
03.2018 - 03.2019
Business Owner
Del Sol Sunless Glo
01.2018 - Current
Independent Consultant
Thirty-One Gifts
05.2011 - 07.2016
Texas Realtor
Keller Williams
05.2007 - 01.2010
Teller II
Fort Hood National Bank
03.2006 - 06.2009
Customer Service Associate
Cash In Advance
01.2005 - 03.2006
Bachelor of Arts - Communications
The University of Texas At San Antonio
Associate of Arts - Business Finance
Central Texas College
Registered Dental Assistant
Austin Dental Assistant School
Texas Real Estate License
Hall Real Estate School