Jessica G Cepeda
Rite Check Cashing
BRONX,NY
26
years of professional experience
1
Language
To obtain a position that will enable me to use my strong organizational skills, award -winning educational background, and ability to work well with people.
Work History
Assistant Store Manager
3 Years 11 Months- Managed daily cash drawer balancing and verified transactions for accuracy.
- Processed check cashing, money orders, and bill payment services efficiently.
- Provided customer assistance for account inquiries, service options, and policy questions to support service clarity.
- Trained new associates on store procedures and cash-handling standards.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Coordinated sales floor operations to maintain smooth workflow and customer readiness.
Customer Service Representative
1 Year 1 Month- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Customer Service Representative
5 Months- Coordinated issue escalation with supervisors to ensure timely resolution and customer satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Improved resolution time with effective problem-solving for customer complaints.
Sales Associate
9 Months- Resolved customer transactions accurately while delivering fast, friendly service in high-volume branch environment.
- Processed check cashing, bill payments, money orders, and prepaid card services with strong attention to detail.
- Balanced cash drawer and maintained end-of-day reconciliation to support accurate financial controls.
- Explained product options clearly, helping customers select suitable financial services and retail offerings.
- Loan originations for customers
- Built relationships with customers to encourage repeat business.
Customer Service Representative
2 Months- Resolved customer inquiries and complaints with accurate policy guidance and professional de-escalation.
- Processed returns, exchanges, and refunds while maintaining compliance with store procedures.
- Operated POS systems to complete purchases, voids, and payment adjustments efficiently.
- Assisted customers with product locations, availability, and service options across departments.
- Maintained organized checkout areas and stocked service supplies to support smooth daily operations.
- Trained new associates on register procedures, service standards, and communication best practices.
- Improved front-end workflow by identifying recurring service issues and recommending process updates.
Office Manager
1 Year 8 Months- Coordinated technician schedules for route changes and customer appointments to maintain daily service coverage.
- Managed inbound calls, service requests, and customer follow-up to support responsive client communication.
- Processed invoices, payments, and account records using accounting software for accurate billing.
- Oversaw office workflow, prioritizing dispatch needs, documentation, and administrative tasks.
- Reconciled accounts receivable, resolved billing discrepancies, and supported timely payment collection.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Bookeeping Assistant
2 Years 1 Month- Reconciled daily cash drawers, money orders, and transaction logs for accuracy.
- Processed bookkeeping entries for check-cashing, bill-pay, and fee transactions.
- Verified customer records and supporting documentation to maintain compliant file accuracy.
- Balanced deposits and prepared cash summaries for management review.
- Supported month-end closing activities, such as reconciling bank statements and adjusting journal entries, for accurate financial reporting purposes.
- Reconciled bank statements and credit card accounts for accuracy and completeness.
Branch Manager
6 Years 3 Months- Directed branch operations, ensuring compliance with credit union policies, procedures, and regulatory standards.
- Supervised staff performance, coached team members, and strengthened member service delivery.
- Managed deposit, lending, and account-opening activities, maintaining accuracy across daily transactions.
- Reviewed branch reports, balanced cash controls, and resolved discrepancies promptly.
- Monitored security, audit readiness, and operational controls to protect branch assets and information.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Head Teller
3 Years 6 Months- Supervised teller operations, ensuring accurate cash handling and daily branch balancing.
- Trained new tellers on transaction procedures, service standards, and compliance requirements.
- Monitored teller performance, corrected errors, and reinforced operational accuracy.
- Managed cash drawers, vault activity, and currency ordering to support branch liquidity.
- Coordinated teller schedules and workflow to improve branch efficiency and coverage.
- Reviewed reports, investigated discrepancies, and supported audit readiness across branch operations.
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
Teller
3 Years 2 Months- Processed cashing, deposit, and bill payment transactions with accuracy and speed.
- Verified customer identification and documentation for check cashing compliance.
- Balanced cash drawer daily, reconciling shortages and overages promptly.
- Assisted customers with money orders, transfers, and payment services.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
Education
High School Diploma
- Honor Roll [Semester and Year]
Skills
Problem-solving
Customer service
Customer service enhancement
Customer service and engagement
Languages
English
Full Professional
Timeline
Assistant Store Manager
Rite Check Cashing
11.2022 - CurrentRead More
Customer Service Representative
Digital Federal Credit Union
10.2021 - 11.2022Read More
Customer Service Representative
FEMA
10.2020 - 03.2021Read More
Sales Associate
ACE Cash Express Inc.
01.2020 - 10.2020Read More
Customer Service Representative
Walmart
11.2019 - 01.2020Read More
Office Manager
North Florida Lawn & Pest Control
03.2018 - 11.2019Read More
Bookeeping Assistant
Rite Check Cashing
05.2015 - 06.2017Read More
Branch Manager
Bethex Federal Credit Union
02.2007 - 05.2013Read More
Head Teller
Chase Bank
08.2003 - 02.2007Read More
Teller
Rite Check Cashing
06.2000 - 08.2003Read More
Mandall College of Allied Health
Read More
Dewitt Clinton High School
High School Diploma
Read More