Hi, I’m
Jessica Grace Nelson
San Diego,CA
Summary
Highly motivated Sales Professional with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
7
years of professional experience
Work History
Modern Home Remodeling
Sales Lead Generator
03.2022 - 01.2023
Job overview
- Acted as first point of contact and set appointments for prospective clients.
- Set appointments with salespeople and potential customers.
- Scheduled and confirmed appointments and meetings for senior management team.
- Handled complaints and questions, and re-directed calls to other team members.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Promoted increased sales through outgoing calls demonstrating excellent product knowledge.
- Established and maintained client rapport by utilizing quality customer service.
- Addressed client inquiries and updated database information.
Independant
Solar Sales Consultant
01.2020 - 08.2022
Job overview
- Two years experience, individually responsible for signing sales contracts from zero to $500K+ in sales.
- Prepared analyses of customer's current and projected electrical usage, demonstrating financial return on investment via new system introduction.
- Created sales and marketing tools, growing clientele and generating quality sales leads.
- Discussed solar benefits with customers and drew comparisons with power company rates and drawbacks.
- Produced quotes, proposals and contracts as part of sales process.
- Generated solar energy customer leads to develop new accounts.
- Worked out in field focusing on going door-to-door to meet potential customers.
- Gave smooth and successful presentations Virtually and at customer locations.
- Followed-up with warm prospects to deepen connections and convert leads.
- Prepared or reviewed detailed design drawings, specifications or lists related to solar installations.
- Maintained currency on changing industry conditions and product advancements through training workshops and conferences.
Nordstrom
Chanel Sales Associate
01.2019 - 01.2020
Job overview
- Chanel Cosmetics inside Nordstrom at South Coast Plaza Mall
- Assist customers with product knowledge
- Perform product demos and applications
- Meet and over achieve all sales quotas
- Conduct all customer sales and appointment setting
- Calling Customers for sales and promotions
- Create and maintain customer relationships to develop personal clients
- Assist in restocking, cleaning, inventory, etc...
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Completed orders and organized product deliveries to meet customer timetables.
Blue Mercury
Sales Associate/Key Holder
11.2016 - 01.2018
Job overview
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Operated POS system to total purchases and receive and process cash and credit payments.
- Coordinated store products and conducted inventory counts to maintain merchandise flow.
- Completed opening and closing tasks by cashing out registers, inspecting security and alarm systems, preparing bank deposits and delegating daily tasks to 4 employees.
- Collaborated with store employees to achieve established sales objectives and goals, boosting overall sales 40%.
Bare Essentials
Beauty Ambassador
11.2014 - 11.2015
Job overview
- Identified client needs and recommended products based on preferences and requirements.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Education
Aveda Institute
Certificate in Esthetics
Horizon Christian High School
High School Diploma
2012
Skills
- Marketing
- Sales (10 years)
- Computer Skills
- Customer service (10 years)
- Project management (2 years)
- Recruiting (1 year)
- Product Demos
- Door-to-Door Experience
- Cold Calling
- B2B sales
- Account Management
- Business Development
- CRM Software
- Upselling
- Direct Sales
- Certifications and Licenses
- Active Listening
- Customer Care
- Creative Thinking
- Proposal Writing
- Setting Up Referrals
- Vendor Engagement
- Customer Service Management
- Office Administration
- Opportunity Identification
- Confidential Records Management
- Administration and Operations
Additional Information
- CPR & AED & First Aid , Registered California Caregiver June 2018 Driver's License
Timeline
Sales Lead Generator
Modern Home Remodeling
03.2022 - 01.2023
Solar Sales Consultant
Independant
01.2020 - 08.2022
Chanel Sales Associate
Nordstrom
01.2019 - 01.2020
Sales Associate/Key Holder
Blue Mercury
11.2016 - 01.2018
Beauty Ambassador
Bare Essentials
11.2014 - 11.2015
Aveda Institute
Certificate in Esthetics
Horizon Christian High School
High School Diploma
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