Hi, I’m
Tiffany Lehnen
Minneapolis,MN
Summary
Results-driven Operations Specialist with 10+ years in Order Management and Customer Service. Expertise in swiftly mastering new technologies and processes to achieve operational excellence. Committed to developing effective solutions that optimize workflows and enhance customer experiences.
Overview
11
years of professional experience
Work History
Total Comfort Heating & Cooling
Sales Lead Generator
06.2025 - 10.2025
Job overview
- Utilized CRM software for effective tracking and management of leads.
- Conducted market research to identify potential clients and analyze industry trends.
- Communicated promotions to customers, enhancing sales productivity and volume.
Holiday
Cashier
09.2022 - 03.2025
Job overview
- Reduced customer wait times through efficient transaction processing.
- Implemented inventory management practices, reducing discrepancies in cash drawer balances.
- Analyzed sales trends to identify opportunities for upselling and improving product placement.
- Built positive relationships with customers to increase repeat business.
Nilfisk-Advance
Portal Management Specialist
04.2022 - 01.2023
Job overview
- Managed Tier 1 clients across multiple platforms.
- Utilized ERP and CRM tools for precise account and part number verification
- Implemented process improvements that streamlined order entry and reduced processing times.
Beachbody
Order Management Specialist
06.2021 - 11.2021
Job overview
- Improved order accuracy by analyzing shipping delays.
- Provided clients with actionable insights through detailed report generation.
- Drove operational efficiency by conducting in-depth research on order management processes.
Sleep Number
Order Management Specialist
06.2018 - 10.2020
Job overview
- Collaborated with logistics teams to ensure accurate order processing and timely deliveries.
- Reduced shipment errors by thoroughly reviewing orders for accuracy and completeness.
- Communicated effectively with customers regarding order status and potential delays.
- Utilized Oracle EBS to maintain records and track product availability.
Wells Fargo
Research Remediation Analyst
05.2016 - 12.2016
Job overview
- Resolved escalated issues to boost client satisfaction and trust.
- Streamlined documentation processes for improved accuracy and compliance adherence.
- Collaborated with senior leaders to enhance communication and expedite issue resolution.
CoreLogic
Claims Analyst
08.2015 - 05.2016
Job overview
- Served as main contact for client reports with MCS Mortgage Bank and Wells Fargo.
- Evaluated complex data structures to optimize conversion processes.
- Enhanced data accuracy through meticulous analysis and problem-solving.
Walgreens
Promotional Brand Ambassador
06.2014 - 12.2014
Job overview
- Elevated brand visibility through strategic event marketing and targeted sales initiatives.
- Cultivated strong relationships with wholesalers and retailers to enhance brand presence.
Education
Henry Ford Community CollegeDearborn, MI
from Marketing & Hospitality, Business Management & Psychology
08.2013
Timeline
Sales Lead Generator
Total Comfort Heating & Cooling
06.2025 - 10.2025
Cashier
Holiday
09.2022 - 03.2025
Portal Management Specialist
Nilfisk-Advance
04.2022 - 01.2023
Order Management Specialist
Beachbody
06.2021 - 11.2021
Order Management Specialist
Sleep Number
06.2018 - 10.2020
Research Remediation Analyst
Wells Fargo
05.2016 - 12.2016
Claims Analyst
CoreLogic
08.2015 - 05.2016
Promotional Brand Ambassador
Walgreens
06.2014 - 12.2014
Henry Ford Community College
from Marketing & Hospitality, Business Management & Psychology