Cosmetology
Aveda Fredric's Institute
Indianapolis, IN 10.2023 - Current
Jessica "Grace" Spear
Noblesville,IN
Summary
I am a driven and knowledgeable student talented at learning quickly and adding value to any team. I have a strong history of successful projects using leadership, communication and teamwork to complete tasks. I have obtained superior skills in working in both team-based and independent capacities. I strive to bring a strong work ethic and excellent organizational skills to any setting. I have had experience in multiple different professional fields ranging from animal handling and care to customer satisfaction with sales and service projects.
Education
Some College (No Degree) - Sociology & Art
Hope College
Holland, MIHigh School Diploma -
Indiana Connections Academy
Indianapolis, IN05.2021
Certification
- Level 1 Makeup Artist, MUD
Work History
Sales Associate
Sea Bags
04.2023 - 09.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Greeted customers and helped with product questions, selections, and purchases.
Delivery Coordinator and Customer Satisfaction
McGavic Outdoor Power Equipment Inc
10.2022 - 03.2023
- Set up delivery schedules, monitored progress and informed customers of delays or changes.
- Coordinated, distributed and filed paperwork for each delivery.
- Engaged with customers regarding delivery and merchandise requests.
- Used organizational skills and abilities with equipment to prepare the equipment for delivery.
- Created delivery routes based on destinations and timelines to maintain efficiency.
- Obtained receipts or signatures for delivered goods, collecting payment for services when required.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Bridged the gap in communication between all departments and the customers for optimal communication and customer satisfaction.
- Maintained detailed records of all shipments, utilizing advanced database software systems for accurate reporting purposes.
- Inspected merchandise for damage and accuracy against order documents.
Supervisor
Hope College DOW
05.2022 - 10.2022
- Addressed customer concerns with suitable solutions.
- Conducted employee observations and documented findings.
- Implemented clear goals for each employee and tracked his or her progress carefully, providing support and assistance whenever it was needed.
- Provided ongoing training to address staff needs.
- Complied with company policies, objectives and communication goals.
- Maintained safe work and collaboration spaces for employees.
- Led university student staff members, monitored building access, coordinated emergency response and assisted students, staff, and the general public.
- Utilized well-honed decision-making skills to quickly and effectively find solutions to customer issues.
- Encouraged employees to voice concerns and share opinions without fear of reprisal, promoting positive and conducive working environment.
- Delegated work to staff, setting priorities and goals.
Sales Associate
Muddy Boots Gardens
05.2021 - 06.2022
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Helped customers find specific products, answered questions and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Assessed customer needs to provide assistance and information on product features.
- Answered incoming telephone calls to provide store, products and services information.
- Received and displayed product shipments on store retail shelves upon delivery.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
Assistant
Creekside Quarter Horses
07.2021 - 08.2021
Skills
- Marketing
- Communication skills
- Problem management
- Problem-solving skills
- Schedule coordination
- Route planning
- Organizational skills
- Supervision & leadership
- Multitasking
- Customer service
- Childcare
- Photography
- Animal handling
- Barista experience
- Greenhouse experience
- Equipment Inspection
Timeline
Cosmetology
Aveda Fredric's Institute
10.2023 - Current
Sales Associate
Sea Bags
04.2023 - 09.2023
Delivery Coordinator and Customer Satisfaction
McGavic Outdoor Power Equipment Inc
10.2022 - 03.2023
Supervisor
Hope College DOW
05.2022 - 10.2022
Assistant
Creekside Quarter Horses
07.2021 - 08.2021
Sales Associate
Muddy Boots Gardens
05.2021 - 06.2022
Some College (No Degree) - Sociology & Art
Hope College
High School Diploma -
Indiana Connections Academy
Overview
2
2
years of professional experience
1
1
year of post-secondary education
Similar Profiles
Tara KnuppTara Knupp
Vice President - Product Development and Merchandi at Sea BagsVice President - Product Development and Merchandi at Sea Bags
Gessica Joaquim VasconceloGessica Joaquim Vasconcelo
Production Kitting at Sea BagsProduction Kitting at Sea Bags
Isabelle SimesIsabelle Simes
Retail Associate at Sea Bags, LLC.Retail Associate at Sea Bags, LLC.