Jessica Hyeran Lee
Henderson,NV
Summary
Talented President with excellent employee development, customer service and analytics skills coupled with more than 12 years of experience. Comfortable giving engaging presentations to clients to drive new business, expand accounts and establish brand profile. Excellent team builder and leader of initiatives.
Pragmatic professional with solid experience in leadership roles. Adept at implementing strategic business plans, driving growth and improving operations. Skilled in financial management and stakeholder relations. Collaborative and dedicated to building and leading talented and motivated individuals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
PRESIDENT
KOTLA LLC
04.2021 - Current
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
Project Manager
Delta Exhibition Inc.
05.2016 - 11.2020
- Meeting and making a connection with customers, asking questions and listening to shoppers' needs, then giving options and advice on meeting those needs
- Inspiring the customer to buy, celebrating the purchase, and creating a lasting positive impression of you.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Reduced project costs, negotiating contracts with suppliers and optimizing resource allocation.
- Nov. 2017- K-FISH road show (business negotiations)
Oct. 2017- AAPEX 2017 (business negotiations)
Oct. 2017-ABC Kids Expo - July.2017- COSMOPROF
April. 2017- NAB (business negotiations/basic interpreting)
A/S Operator
Dell Inc.
05.2005 - 07.2006
- Customer service, International Marketing Sales Department
- Team manager Eastern Asia (South of korea and Japan)
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Reduced equipment downtime by troubleshooting issues and performing timely repairs.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
Education
Bachelor of Science-Hospitality Management -
TEXAS A&M UNIVERSITY
College Station, TX12.2009
Bachelor of Science - Internet Marketing Degree -
Liaoning Normal University (LNNU)
Dalian, Liaoning Province09.2007
Skills
- Microsoft Word
- PowerPoint
- Outlook
- Mac O/S
- Windows O/S
- Fluently Speaking & Writing KOREANS
- MANDARIN
- ENGLISH
- WEB MASTER
Websites
Otherexperience
- 11/01/17 - K-FISH roadshow (business negotiations)
- 10/01/17 - AAPEX 2017 (business negotiations)
- 10/01/17 - ABC Kids Expo convention working with MURMUR (basic interpreting)
- 07/01/17 - COSMOPROF convention working with PURENESS HEALTH (TAIWAN)
- 04/01/17 - NAB convention (business negotiations/basic interpreting)
- Several experienced international exhibitors on 2015,2016 (26 times)
Certification
- Certified ESCA Member
AAPEX Presents Best Booth Awards
AAPEX presented the fifth annual Best Booth Awards to exhibiting companies during a ceremony on Nov. 1. Best in Show awards were presented to
Languages
Chinese (Mandarin)
Full Professional
Korean
Full Professional
English
Professional Working
Timeline
PRESIDENT
KOTLA LLC
04.2021 - Current
Project Manager
Delta Exhibition Inc.
05.2016 - 11.2020
A/S Operator
Dell Inc.
05.2005 - 07.2006
Bachelor of Science-Hospitality Management -
TEXAS A&M UNIVERSITY
Bachelor of Science - Internet Marketing Degree -
Liaoning Normal University (LNNU)
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