Jessica J. DiGiovine
Old Forge,PA
Summary
Service-oriented Practice Manager committed to building engaged team and superior guest relations for maximum return on investment. Understands spa and dental operations thoroughly.
Bringing more than 10 years of experience working for fast-paced physician practices. Exceptional success driving financial improvements and revenue increases for specialty practices.
Overview
18
18
years of professional experience
Work History
Practice Manager
Abington Center Medi Spa
04.2021 - Current
- Manage daily practice operations.
- Recruit, hire and train all staff, providing direct supervision, ongoing staff development.
Practice Manager
Abington Center Medi Spa
04.2021 - Current
- Implement daily practice operations to optimize appointment scheduling. Resulting in increased revenue and practice profitability.
- Provide outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Provide supervision and management to team of support personnel.
Practice Manager
Aspen Dental
09.2018 - 04.2021
- Managed daily practice operations to optimize appointment scheduling, patient records management, payroll and billing functions.
- Addressed and remedied all patient or team member issues.
- Oversaw accounting, budgeting, and financial reporting.
Spa Manager
Pure Medi
01.2016 - 05.2017
- Increased revenue on monthly basis; managed payroll and day-to-day office duties.
- Managed vendor relationships and worked in conjunction with vendors to create successful in office events aimed to generate new business
Clinic Manager
America Laser Skincare
01.2013 - 01.2014
- Handled record-keeping, cash/credit management, corporate reporting and reconciliation, managed payroll, and general day-to-day office duties.
- Set sales goals and motivated team to reach goals and performance targets.
- Monitored labor and supply budgets for increased profitability.
Senior Laser Technician
Metropolitan Medical Laser
01.2006 - 01.2013
- Performed duties related to the daily operations of the business including, but not limited to, managing the daily schedule and training new employees
- Efficiently and effectively performed consultations and treatments on all clientele.
Education
Catherine Hinds Institute of Esthetics
2006
Business Marketing
Luzerne County Community College
2004
Skills
- Exceptional knowledge of the inner workings of a small business and office environment
- Strong ability to educate clientele resulting in high sales record
- Supervised and developed clinic staff in order to ensure excellent service to patients
- Developed excellent reputation among colleagues and clients
Timeline
Practice Manager
Abington Center Medi Spa
04.2021 - Current
Practice Manager
Abington Center Medi Spa
04.2021 - Current
Practice Manager
Aspen Dental
09.2018 - 04.2021
Spa Manager
Pure Medi
01.2016 - 05.2017
Clinic Manager
America Laser Skincare
01.2013 - 01.2014
Senior Laser Technician
Metropolitan Medical Laser
01.2006 - 01.2013
Catherine Hinds Institute of Esthetics
Business Marketing
Luzerne County Community College
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